Your Team Isn’t Unmotivated — You Just Haven’t Found Their WHY
Now playing — Auto Repair Profit Leaks
About this episode
Why can one Technician/Specialist suddenly go from producing 8–9 hours a day to consistently producing 10?The answer may have nothing to do with better tools,…
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Stop Marketing for Car Count: Are You Attracting Customers—or Just Work Without GP$?
Is your marketing actually bringing your shop great customers—or just creating more car count without the GP$?In this episode of Auto Repair Profit Leaks, Dave Schedin and Mike Cooper flip Ask Dave Anything around and start asking the kinds of hard questions they use when coaching auto repair shops.They dig into one of the biggest misconceptions in automotive marketing: that getting more people through the door automatically means your marketing is working.It doesn’t.Dave and Mike explore the difference between discounts and incentives, why dollar-driven advertising can attract customers who never return, and why your Service Advisors are every bit as important to your marketing as your website, SEO, emails or postcards.They also discuss customer attrition, referral marketing, relationship intelligence, ideal customer profiles, communication styles and why independent shops need to stop positioning themselves below the dealership.One of the biggest questions from the episode:What is the biggest message in your marketing—the dollar sign or the relationship?Because the goal isn’t simply more work.It’s better customers, stronger relationships, greater retention, more referrals and more GP$.If you're spending money chasing new customers while existing customers quietly disappear, this episode will give you a very different way to look at marketing.Learn more about the Auto Repair Profit Leak Challenge and Profit Leak Bootcamp at CompuTrekSystems.com.
Your Training Isn’t Failing — Your Shop Is Stuck: Coaching vs. Training That Transforms
Why does great training so often disappear once your team gets back to the shop?Coach Dave Schedin and Mike Cooper unpack the difference between training, accountability, coaching, and true transformation.Training can teach the how-to. Coaching goes deeper—into blind spots, purpose, leadership, personal responsibility, resistance to change, and the thinking that created your current results.Dave explains why sending a Service Advisor to training isn't enough if they return to the same systems, why shop owners must be willing to transform alongside their teams, and why some of the biggest GP$ leaks aren't mechanical at all.You'll also hear how hours per RO, labor rate, inspections, team communication, leadership, and profitability connect—and why getting different results often requires more than simply learning another process.If your team knows what to do but still isn't doing it consistently, this episode is for you.
Stop Blaming the Techs: Your Efficiency Problem Starts at the Front Counter
Your Technician/Specialist efficiency is all over the place. So where should you look first?In this episode of Auto Repair Profit Leaks | Find the GP$ Hiding in Your Shop, Mike Cooper asks what sounds like a simple question about technician efficiency—and it opens the door to a much bigger conversation about leadership, communication, hours per repair order, Service Advisor systems, pricing, canned service packages, and the hidden GP$ leaking out of the shop.Dave challenges shop owners to stop treating efficiency as just a Technician/Specialist KPI. Efficiency is a leadership tool. Before pointing fingers in the bays, look at what you're giving the team to work with.If your shop is averaging only 2.2–2.4 hours per RO, how much opportunity are you really giving a Technician/Specialist to become efficient?Dave breaks down why he looks first at dollar hours per repair order, and why getting toward 3.5–4.0 hours per RO can completely change the efficiency conversation.They also dig into CompuTrek's three labor categories and the efficiency standards Dave teaches:Diagnostics: 200% efficiencyPreventive Maintenance: 150% efficiencyRepair Labor: 135%+ efficiencyBut the conversation goes much further than labor.You'll hear why efficiency can begin before the vehicle ever enters the shop—from your website and marketing to the appointment call, RO preparation, customer intake, Canned Service Packages, technician communication, active delivery, and booking the next visit.Dave explains why the Service Advisor should be one of the most efficient people in the business—and why they can only be as efficient as the systems supporting them.You'll also discover:Why every Technician/Specialist question at the front counter may reveal a broken communication systemHow strong Canned Service Packages can become the "fiber optics" of communication inside the shopWhy prepping tomorrow's repair order today can save significant time laterHow Dave used an assumptive close and range pricing to dramatically improve workflow and customer authorizationWhy selling peace of mind creates more value than simply presenting parts, labor, and priceHow discounting can reveal a lack of confidence in the value being presentedThe difference between command leadership and leading through commitmentWhy simply raising your labor rate may be covering up a much bigger operational problemDave shares an example of a shop whose numbers suggested it needed a $229 labor rate at 2.4 hours per RO. By improving hours per RO to 3.5, the same model supported the shop's existing $186 labor rate.The lesson?Your labor rate can't fix every inefficiency in your business.Sometimes the GP$ isn't hiding in your price.It's hiding in your communication, your systems, your leadership—and what happens before the Technician/Specialist ever turns a wrench.Find the leak. Change the thinking. Build the system. Keep the GP$.
Your Labor Rate Isn’t the Problem — The Profit Leaks Hiding Behind the Numbers
This episode launches the Auto Repair Profit Leak discussion with a simple idea: knowing your numbers is only the beginning. Real transformation happens when you uncover the choices, systems, habits, fears, and leadership decisions behind those numbers—and then do something different.Dave takes on real-world questions from auto repair shop owners and managers, including:Why is our Effective Labor Rate still low when our posted labor rate looks right?Dave breaks down the less obvious ELR leaks hiding inside oil services, inspections, alignments, A/C services, canned service packages, outdated locked labor rates, and pricing changes made at the front counter. Sometimes the biggest discount never appears as a discount—it happens when fear causes a Service Advisor to quietly change the numbers.Why are good customers approving less work?Is it the economy, trust, the inspection presentation, or something else? Dave challenges Service Advisors to stop jumping immediately to the solution and first understand the customer. Lead with context and relationship before moving into content. The customer’s driving habits, circumstances, priorities, time, and budget can completely change the conversation.Why isn’t our deferred work coming back?The problem may have started long before the follow-up call or text. Dave explores how trust, value, urgency, language, and the original vehicle delivery affect deferred-work recovery. He also explains why CompuTrek teaches “deferred” instead of “declined” and why automatically booking the customer’s next appointment can change the entire follow-up process.When is an accountability problem really a leadership problem?If the same performance issues keep returning, Dave turns the mirror back toward leadership. Are you leading through command or commitment? Are you asking employees to honor commitments while ignoring your own? And are you creating enrollment—or simply compliance?Throughout the conversation, Dave connects shop KPIs to something deeper: the thinking behind the numbers.A repair order isn’t just an RO—it’s a Cashflow Unit. Every Cashflow Unit reflects choices around pricing, communication, systems, accountability, customer relationships, and leadership.The challenge for this episode: don’t just ask, “What number is wrong?”Ask:Where is the GP$ leaking?What choices created it?What am I willing to do differently?Because finding the profit leak creates awareness. Taking action creates transformation.