Bonus Episode - Mastering Fleet Management With Steve Schlaff and Michael Hilzley

About this episode

Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityUtilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros! Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros In this episode, Lucas and David are joined by Steve Schlaff and Michael Hilzley, experts leveraging fleet management within their businesses. Steve emphasizes the importance of performing Digital Vehicle Inspections (DVIs) tailored to customer goals, which helps avoid future disputes and builds trust. Lucas reflects on the challenges of managing fleet maintenance and maintaining consistent profit margins, sharing insights on effective customer communication. Michael highlights how maintaining relationships with fleet clients during emergencies can build long-term loyalty. 00:00 Shifted focus from large fleets to small businesses.09:50 H Vac company faced frequent DEF lockout issues.12:09 Fleet now committed to regular maintenance after issues.20:49 Include comprehensive parts for sustainable GP/hour.26:56 Truck's bad gearbox risks crash; owner unconcerned.30:51 Technicians understand technical gravity better, easier.35:23 Business obligations, fleet management, system-building process.40:41 Leadership hindered by constant meddling and changes.44:45 Consistency in fleet service billing causes concern.49:24 Struggled with vehicle maintenance approach mindset.55:17 Plan fails; detainee breaks out of car.01:00:34 Obligation to alert vehicle owner about issues.01:04:48 Build trust, adjust expectations, understand fleet goals.