Episode 118 - Gary Smith and Adam Robertson of Diag Nation from ITTC 2023
Now playing — Changing the Industry Podcast
About this episode
Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityUtilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros! Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros In this episode, recorded live at ITTC 2023, David and Lucas speak with Gary Smith and Adam Robertson of Diag Nation.Topics discussed:00:00:30 Remote support for guided diagnostics.00:07:09 Immerse yourself in learning.00:11:06 Embrace learning to stay relevant.00:14:02 Visualize failures with lab scopes.00:18:58 Scope is a great value.00:24:35 Technology advancements in headlights.00:28:33 Emerging car technologies are complex.00:33:29 New technology for car diagnostics.00:42:02 Diagnostic approach needs improvement.00:43:42 The importance of embracing new technologies.00:50:35 Manufacturers should support the aftermarket.00:52:29 Key security program criticized.00:57:29 Industry needs Amazon-like model.01:02:03 Liability for automotive calibration.01:07:03 Litigious society leads to lawsuits.