Episode 125 - Streamlining Operations with Intelligent Scheduling with Steven Fafel of AutoOps

About this episode

Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityUtilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros! Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros Steven Fafel, the co-founder of Auto Ops, joins Lucas and David. They discuss the challenges of scheduling in the auto repair industry, ethical considerations around customer data, and dealing with demanding customers.[00:02:19] Founder moved to Coreyville, Pennsylvania.[00:05:20] Companies have different values; Carolyn understands us.[00:14:53] Popeyes, Burger King are owned by the same company. CEOs invested personal money to revive Burger King. Mindset change is critical to success.[00:18:03] Changing industries, leaving a lasting impact.[00:23:20] Scammers targeting shops' clients, charging extra money.[00:32:02] Closing shop, debt, revenge on customers.[00:37:08] Assault on employees, fraud, disrespect, workload, unwanted customers.[00:43:08] Late arrival disrupts schedule; customer demands special treatment.[00:47:25] Firestone's open seven days a week, teaching customers not to wait. [00:52:30] Treating everyone equally and communicating effectively.[01:02:09] Retention with introverts: service and scheduling.[01:05:45] Optimize technician schedules, and manage repair orders efficiently.[01:11:18] Zapier integration causing frustrations in workflow.[01:16:27] Online scheduling company focuses on customer engagement.[01:22:04] Informative trade show, connects with industry leaders.