Episode 141 - Embracing Change in the Automotive Repair Industry With Matt Ruffman
Now playing — Changing the Industry Podcast
About this episode
Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityUtilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros! Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros In this episode, David and Lucas are joined by Matt Ruffman. They tackle personal topics, like the struggle of work/life balance and the importance of valuing family time. Topics discussed:02:38 The show reflects life with a service writer.04:38 He was supportive but also distracted.09:28 Struggled to hire due to unappealing package.10:11 Known quantity referenced, old school, intense work.13:57 Connection through shared back office experience and goals.18:12 Diagnostic testing showed the electrical system in good condition.21:16 Entrepreneur enjoys running a small auto repair shop.23:17 Diagnostic testing for suspected fuel pump issues.27:18 Potential repair cost for troubleshooting fuel pump.31:26 Direct communication without unnecessary pleasantries or questioning.33:48 Tech doing a trip check. The truck needs a belt.37:21 Tightened valve cover gaskets. Clients are concerned.39:55 Struggle with inconsistent rules leading to problems.43:55 Client declined worn components and blamed misaligned new parts.47:36 Trained to prioritize customer needs and honesty.51:24 Customer understanding made for a short weekend.53:11 Selling cars to buy wife a Jeep.55:40 Good notes build value for the customer.59:28 Close at five, out by 5:30.