Episode 157 - Emotional Intelligence Within An Auto Repair Business with Clint White
Now playing — Changing the Industry Podcast
About this episode
Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityUtilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros! Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros In this episode, Lucas and David welcome Clint White, a seasoned automotive industry professional and founder of CWI, Coaching With Integrity. Clint articulates the intricacies of successful scheduling and workflow management in the automotive space, which resonates with Lucas's challenges. David shares his struggles with customers questioning repair costs, fostering a candid discussion on customer service standards.00:00 Struggling to balance workload and scheduling efficiently.06:45 Thorough car inspections, no excuses, multiple times.13:43 Service advisor denied client, got terminated, compensated.16:31 Retain and support workers through environment and culture.22:08 Customer questions cost and value of service.30:16 The Company honors staff by closing for religious reasons.34:27 Surprising staff motivations were uncovered in unexpected ways.37:07 Serve clients at their desired level professionally.44:15 Hiring non-traditional individuals for the auto industry.52:37 Realized trying to be both visionary and integrator.56:33 Serve, inspire, and be a catalyst.58:51 Limited knowledge of Nancy's situation and needs.01:06:32 Need quiet time to process thoughts and recharge.01:10:57 Man recounts worst injuries while working on cars.