Episode 164 - John Phelps on Career Shifts and Setting Industry Standards
Now playing — Changing the Industry Podcast
About this episode
Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityUtilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros! Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros In this episode, Lucas and David welcome John Phelps from a shop management system that is not named Shop-Ware. John shares his journey from car dealership roles to the technology sector, reflecting on how his experiences have shaped his views on industry standards and personnel management. As they discuss the challenges and nuances of shop management roles, such as shop foreman and manager, they underscore the importance of defining clear roles and responsibilities.00:00 A College graduate pursued marketing, which led to an unexpected job offer.06:39 Sewell's book emphasizes customer service and care.10:55 Show attention to customers and colleagues quickly.20:40 Work, product, and culture critical for success.22:33 Covey's synergy: one plus one equals three.28:18 Established company expanded services, adapted to COVID.32:06 Leveraged automotive industry experience to benefit shop operations.41:04 Surprise business purchase turns into a chaotic mess.45:58 Proposing an intermediate level between service advisors.52:59 Promote based on leadership, not just skill.58:47 Technician promoted to manager feels misaligned with the role.01:01:28 Man describes a life-changing heart attack experience.01:04:51 Don't let go. Take responsibility and act.