Episode 180 - Navigating Customer Expectations and Employee Performance With The Founder of Datadyne Joshua Hemmerling
Now playing — Changing the Industry Podcast
About this episode
Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityUtilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros! Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros In this episode, Lucas and David are joined by Joshua Hemmerling, founder of Datadyne, at the Sunrise Automotive Training & Expo (https://www.trainingexpoaz.com/). Joshua discusses the importance of setting customer expectations to manage productivity and avoid issues. David shares his struggle with employee performance and praises a laid-back employee who handles problems effectively. Lucas explores new approaches to compensating advisors based on performance without tying it directly to financial bonuses.00:00 Managing work and handling family responsibilities.05:30 Company does not reciprocate employees' loyalty.15:23 Teaching tool for dynamic learning through dashboard.20:59 Transparent pricing, no commission, genuine service commitment.26:28 Misunderstood message leads to awkward realization.29:57 Difficulty replacing faulty fuel door actuator in car.35:48 Peter uses pattern recognition and deductive reasoning.41:12 Studio extends gameplay by creating artificial difficulty.46:19 Challenging maintenance process for Cadillac engine.51:38 Experienced machinist reflects on skill progression.58:08 Setting expectations for time zones to avoid issues.59:30 Efficiency and speed are top priorities.