Episode 189 - Empowering Service Managers Through Coaching and Communication With Brandon Jones of Limitless Leadership
Now playing — Changing the Industry Podcast
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Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free…
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Episode 292 - Unlocking Employee Potential and Navigating Turnover With Brian Zemba
Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEDon't miss an upcoming event with The Institute: https://geni.us/InstituteEvents2026Shop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros!Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingProsShop owners, are you ready to simplify your business operations? Meet 360 Payments, your one-stop solution for effortless payment processing.Imagine this—no more juggling receipts, staplers, or endless paperwork. With 360 Payments, you get everything integrated into a single, sleek digital platform.Simplify payments. Streamline operations. Check out 360payments.com today!In this episode, Lucas Underwood and David Roman join Brian Zemba, founder of CHG Leadership Consulting. Brian Zemba highlights the lack of leadership training among shop owners and the resulting impact on workplace culture and employee satisfaction. David Roman offers a counterpoint, questioning whether employees truly know what they want and emphasizing the challenges of motivating and retaining talent. Together, the trio explores the concept of "positive turnover"—helping employees find roles that fit their strengths, even if it means moving on—which can ultimately strengthen a shop's culture and success.00:00 Auto repair pricing and convenience09:40 Importance of Leadership Training13:25 Mechanics as consumer advocates17:56 Employee dependency and retention27:51 Using emotional intelligence32:25 Discussing effective communication and culture34:22 Understanding Positive Turnover42:48 Teaching kids entrepreneurship skills45:06 Coaching and wisdom in leadership50:34 Generational differences and workforce quality59:51 Being curious in business relationships01:01:18 Seeking understanding and ending conflict
Episode 291 - Pricing for Profit and Purpose in the Modern Auto Shop with Josh & Pixi Pickthall
Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEDon't miss an upcoming event with The Institute: https://geni.us/InstituteEvents2026Shop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros!Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingProsShop owners, are you ready to simplify your business operations? Meet 360 Payments, your one-stop solution for effortless payment processing.Imagine this—no more juggling receipts, staplers, or endless paperwork. With 360 Payments, you get everything integrated into a single, sleek digital platform.Simplify payments. Streamline operations. Check out 360payments.com today!In this episode, David and Lucas welcome Pixi Pickthall and Josh from Mesa, Arizona. Pixi and Josh share their unique approach to shop ownership, blending Josh’s decades of industry experience with Pixi’s social work background to create a highly personalized customer experience. The conversation dives deep into the challenges of setting proper labor rates, the importance of understanding financial metrics, and the need to balance quality service with fair profitability.00:00 Managing warehouse logistics09:25 Name change and market saturation12:50 Observations from working at dealership17:16 Challenges in hiring skilled technicians22:29 Implementing DVX for consistency29:16 Improving client experience36:25 Handling customer complaints39:22 Court warranty responsibility discussion45:55 Talking auto shop math basics49:50 Struggling with car ownership choices59:17 Financial stability and customer selection01:02:01 Seeking expert financial advice01:09:12 Auto Repair Shop Basics series01:10:48 Facing challenges and setbacks
Episode 290 - ADAS Calibrations, Shop Liability, and the Role of Industry Associations With Tom Elder & Joe Ocello
Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEDon't miss an upcoming event with The Institute: https://geni.us/InstituteEvents2026Shop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros!Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingProsShop owners, are you ready to simplify your business operations? Meet 360 Payments, your one-stop solution for effortless payment processing.Imagine this—no more juggling receipts, staplers, or endless paperwork. With 360 Payments, you get everything integrated into a single, sleek digital platform.Simplify payments. Streamline operations. Check out 360payments.com today!In this episode, Lucas and David sit down with Joe Ocello and Tom Elder from AASP New Jersey to discuss the state of the mechanical and collision repair industries. Tom shares his perspective on the growing need for specialized education and proper documentation as vehicles become more technologically advanced. Joe emphasizes the importance of ongoing technical training and communication to keep independent shops competitive and safe.00:00 Teaching and building a skilled team08:22 Ignoring safety instructions14:35 Discussing mechanical challenges19:55 Dealership service concerns26:33 Replacing a deformed metal line28:52 Carrying on the industry's legacy34:24 Importance of business education42:42 Dealing with repair mishaps46:03 Discussing lawsuit strategy and repairs49:57 Used car ADAS diagnostic work58:46 Maryland ADAS certification debate01:00:51 Discussing automotive repair regulations01:08:25 Engaging shops beyond North Carolina01:10:31 Staying focused on future goals
Episode 289 - Rich Fasulo aka Check Engine Chuck Talks Shop Failure to Mobile & Social Media Success
Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEDon't miss an upcoming event with The Institute: https://geni.us/InstituteEvents2026Shop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros!Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingProsShop owners, are you ready to simplify your business operations? Meet 360 Payments, your one-stop solution for effortless payment processing.Imagine this—no more juggling receipts, staplers, or endless paperwork. With 360 Payments, you get everything integrated into a single, sleek digital platform.Simplify payments. Streamline operations. Check out 360payments.com today!In this episode, the conversation focused on Rich Fasulo's career journey, also known as Check Engine Chuck, as he shared his path from mobile diagnostics to shop ownership and back. One concept discussed was the importance of charging appropriately for diagnostic and repair work, with a strong emphasis on valuing your time and not giving away discounts out of pocket. A key theme that emerged was the struggle to balance caring for customers with running a profitable, sustainable business—highlighting how industry integrity depends on both technical skill and smart business decisions.00:00 Choosing between shop and mobile business06:56 Failing van inspection in New York08:19 Fixing my car with a friend11:42 Fixing a wheel balance issue14:25 Learning from Scannerdanner videos19:54 Writing detailed explanations for claims23:37 Ensuring quality and reputation25:38 Frustration with lack of effort27:23 Frustration with tech industry's focus30:26 Reflecting on past business failures35:51 Explaining billing to customers38:59 Realizing a Habitual Pattern42:03 Learning from industry peers44:34 Sharing videos for personal reasons48:38 Diagnosing and strategizing module repairs51:47 Troubleshooting a no-crank issue53:37 Bringing in more mechanical vendors