Episode 210 - Exploring Ethical Practices And Keeping Consumers Informed With Brandon Crusha

About this episode

Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityUtilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros! Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros In this episode of Changing The Industry Podcast, Lucas and David welcome Brandon Crusha of AutoText.me. Brandon shares his extensive background in the industry, emphasizing the crucial role of communication and digital inspections in auto shops. The conversation also explores a debate with a fellow shop owner regarding the ethics and perceptions of high repair quotes, highlighting the importance of transparently presenting all findings to customers. Additionally, David and Lucas passionately discuss healthcare parallels, stressing the significance of comprehensive checks and open communication.00:00 Switching Dilemma and Solutions07:40 Comprehensive Car Inspection Importance10:50 Exorbitant Service Costs Criticized20:40 "Medical Procedure Discussion"21:29 Jaundice Incident: Lack of Advocacy27:21 Dealer Mentality: Cutting Loose Technicians36:29 Rant on Air Filter Costs39:53 "Achieving Revenue with MAP Standards"44:26 "Automated Client Follow-up Strategy"48:27 "Dirty Mike's Funniest Clip"55:57 Unexpected Emotional Reaction Test01:02:38 Outdated Treatment Shortened Her Life01:06:42 Affordable Direct Lab Testing Service