Episode 232 - Changing Shop Hiring and Workplace Culture With Lisa Coyle & Joelle Pollack

About this episode

Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityUtilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros! Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros In this episode, Lucas and David are joined by Lisa Coyle and Joelle Pollack from Promotive to discuss the evolving landscape of hiring in the automotive industry. Lisa explains how Promotive has grown by building a strong candidate database, highlighting the persistent challenges of matching technician ability with shop needs. The hosts and guests explore the importance of shop culture in retaining employees, sharing actionable advice on transparency, leadership, and communication with teams.00:00 "Hucklebuckle Lesson Learned"05:33 "Hilarious Job Site Misunderstanding"13:53 Basketball Tournament Encounter19:01 Cultivating Strong Workplace Culture26:28 Commitment to Leadership Development28:16 Hiring Challenges and Cultural Framework32:33 Improving Shop Communication with Data42:19 "Clarifying Goals for Travel and Business"43:48 Career Transition Concerns50:58 "Handling Client Upsets Maturely"54:53 "Owner Expectations vs. Technician Reality"01:00:09 Shop Owner Retirement Challenges