Ep 11 - Group Call w/ Josh Parnell and Lola Schmidt
Now playing — Confessions of a Shop Owner
Summary
Simply put, Tekmetric is the best shop management software on the planet. So, if you're not using it, you're shop isn't where it could be. Try them out HERE [https://auto.tekmetric.com/4iOySkk] If you listened to ep 10, Matt Lofton from Elite Worldwide c
About this episode
Simply put, Tekmetric is the best shop management software on the planet. So, if you're not using it, you're shop isn't where it could be. Try them out HEREIf you listened to ep 10, Matt Lofton from Elite Worldwide called me out about how I handled a tech at my shop. And now, that situation is in a better place. I need that accountability. I think every shop owner does. Find out how Elite Worldwide can help you HERERegister for Fueling Connections in Mooresville, NC April 11-12 with Josh and Lola: CLICK HEREIn this episode, Mike Allen, Bryan Pollock, Josh Parnell, and (Lola) Lauralee Schmidt talk about Fueling Connections coming up in April and why it's an important event for shop owners. Mike confessed about a blunder at his shop last week, too. 00:00 It Snows Where Bryan Lives and Doesn't Where Mike Lives07:34 Leadership Coach and Speaker Journey15:00 Overlooked Car Issues Lead to Repairs19:32 TechMetric Boosts Business Performance23:38 Customer-Supplied Parts Installation Issue32:34 Evolving Leadership Processes37:41 Improving Missed Call Response43:30 "Connection Before Profit"44:32 "Empowering Service Teams for Growth"50:56 Varied Commitment Among Team Members59:36 Automotive Leadership Focus01:01:52 Confessions of a Shop Owner