Ep 14 - Harrison Rusk & Richard Gautier | Deep Thoughts From Texas

About this episode

So...I'm not good at marketing. Some people tell me I am, but to me, it's not a strong suit of mine. Plus, I don't have the time to do it even if I thought I was good. So, I use Turnkey Marketing. They're great. Find out for yourself HEREToday's episode I recorded at an Elite Worldwide event in Dallas with two people I know through a peer group I'm in at Elite. So, it's safe to say I'm a big proponent of their coaching services. So, yeah, I think the least you should do is look them up. Do that HEREI talk about them all the time, because without them, I'm not sure where I'd be as a shop owner. Tekmetric has made my shop what it is. You should use them. Would I steer you wrong? Learn more HERERichard worked at a dealership for years, now he owns a repair shop. How did that happen? He tells me today. Harrison is a second-generation shop owner like me, and we talk about the things we've learned and mistakes we've made. Hopefully, so you won't follow in our footsteps. We also drink whiskey with ice. 00:00 Elite Ignite 2025 Kickoff Night06:35 65-Year-Old Outspeeds Indoor Kart Enthusiast08:01 Energetic Entrepreneur Defies Age11:56 Building Business Skills Toolbox14:22 Customer-Focused Service Mindset17:35 "Great Environments Breed Success"22:08 Neglected Auditing in Business Management23:51 "Process Importance in Problem Solving"28:15 Leadership and Growth Challenges31:55 Learning from Challenging Experiences33:56 "Building Business Culture and Team"38:29 Delegation Fuels Business Growth41:53 "Managing Expectations to Prevent Resentment"43:54 Addressing Performance Expectations and Accountability49:32 Self-Sabotage Limits Success51:07 Employee Growth and Accountability Steps53:56 Early Morning Riser