Ep 35 - Josh Parnell | Poor Communication is KILLING Your Shop

About this episode

Register for Tekmetric's Tektonic Conference in Huston April 9-11 and use Code CONFESSIONS500 for $500.00 off. HERETurnkey Marketing takes the stress of doing something I'm not good at off my plate. And gives it to someone who is. Click HERE for more.Elite Worldwide has CHANGED my business and life through their one-on-one coaching. Use them like I do HEREFor years I thought I could handle the hiring process on my own. But, after far too many bad hires, it was clear I needed help. Promotive came through for me with a rock star hire in just a few days and I couldn't be happier. Swallow your pride and bring in Promotive for that open position you have at your shop today. You can thank me later. Learn more HEREAI for Shop Owners: Open the Hood of the Future is happening June 12-13 at Carfix in Raleigh, NC. Use AI to your advantage! Register HEREIn this episode, Bryan and Mike are joined by Josh Parnell of Limitless Leadership. Josh says that poor communication in the repair shop takes about 18% of a shop's income annually. So, how do you stop this from happening? Josh says one-on-one meetings with staff are effective, along with simply being intentional with each member of the staff. Check out Josh's podcast Limitless Leadership HERE00:00 Spelling Is Difficult for Some People (Braxton)03:25 Four-Day Work Week Benefits06:58 Shift Schedule: 4 Weeks On, 1 Off12:50 From Corporate to Faith-Driven Entrepreneur13:37 Grateful for Industry Collaboration18:20 "2025 Business Communication Report"21:32 "Shifting Focus from Negatives"25:39 Streamlined Estimating Process29:38 "Value of Technicians' One-on-Ones"34:05 Managing Team Communication37:53 Coaching Process Overview39:28 "Limitless Leadership Blueprint Launch"45:19 Hiring Decision for Business Growth48:36 Vision for Limitless Leadership Hub50:11 Cooperative Facade, Fierce Competition53:41 "People-First Engagement Boosts Performance"