Ep 43 - Coaching Call #8 | Holding Your Accountability Accountable

About this episode

If you're like me and aren't good at marketing, don't do it on your own. Let the experts handle it. Touch HERE for more on Turnkey Marketing.Tekmetric transformed my shop. Plain and simple. Want that for yours? Touch HERE When I used the maintenance tool for the fist time with Detect Auto, my mind was blown. My advisors had the same reaction - and then SO MUCH MORE TIME. Learn more about Detect Auto and book a free demo now!For years I thought I could handle the hiring process on my own. But, after far too many bad hires, it was clear I needed help. Promotive came through for me with a rock star hire in just a few days and I couldn't be happier. Swallow your pride and bring in Promotive for that open position you have at your shop today. You can thank me later. Learn more HERE AI for Shop Owners: Open the Hood of the Future is happening June 12-13 at Carfix in Raleigh, NC. Use AI to your advantage! Register HEREIn this episode, Mike Allen and Matt Lofton talk about an up-and-down summer at Mike's small shop. Matt brings up the importance of setting clear goals and trigger points for accountability within the management team, and how Mike needs to act quickly on underperformance. Mike talks through recent staffing challenges, hiring decisions, and fine-tuning systems for both the front and back of house.00:00 Striving for Consistent Excellence05:24 Improving Customer Agreement Strategies09:47 Performance Assessment and Action Plan13:35 Performance Audit and Response Strategy14:53 "Quick Solutions for Team Efficiency"18:26 Rapid Impact on Underperformance23:34 "Goal Setting for Revenue Efficiency"25:53 "Optimizing Employee Impact on Revenue"28:08 Optimal Employee Productivity Range32:03 Service Revenue and Support Staff36:52 Evaluate Sales Momentum39:57 Optimizing Pre-Booking Appointments Strategy42:52 "Easter Giveaways and Money Strategy"45:29 Predicting Sales Opportunities48:51 Sumo Suit Fun and Tips