Ep 52 - Bret Fadely | Bryan Almost Lost His Leg

About this episode

Register for Tekmetric's Tektonic Conference in Huston April 9-11 and use Code CONFESSIONS500 for $500.00 off. HERETurnkey Marketing takes the stress of doing something I'm not good at off my plate. And gives it to someone who is. Click HERE for more.Elite Worldwide has CHANGED my business and life through their one-on-one coaching. Use them like I do HEREFor years I thought I could handle the hiring process on my own. But, after far too many bad hires, it was clear I needed help. Promotive came through for me with a rock star hire in just a few days and I couldn't be happier. Swallow your pride and bring in Promotive for that open position you have at your shop today. You can thank me later. Learn more HEREAI for Shop Owners: Open the Hood of the Future is happening June 12-13 at Carfix in Raleigh, NC. Use AI to your advantage! Register HEREIn this episode, Mike, Bryan and Bret Fadely get way off topic. But, that's normal around here! Bret opens up about the impact of staff turnover on his business and how attending this year's ASTA Expo helped rebuild trust and team morale. The guys also dive into the realities of shop ownership and customer service, including when to go above and beyond for clients—even if it means renting a work vehicle after multiple repair failures. Timestamps: 00:00 "Who is Wearing the Better Jacket?"04:30 "Claiming Credit, Dodging Blame"09:19 "Reinvigorated by ASTA Event"10:29 "Reflecting on Expo Attendance"14:27 Transmission Failures and Delays17:28 "Customer Satisfaction Over Costs"21:01 Technician Mix-Up Over Transmission26:15 "COVID Hospital Scare"27:31 Bryan's Health Scare31:42 "Super Saturday Training Event"36:24 "Building Stronger Membership Together"40:01 "Best Hurricane ASTA Moment"42:04 "Bar Preparedness for Events"46:25 "Charity Plans with SD Charities"