Ep 57 - Mbie Dowd and Tonnika Haynes | Mike's "Sticky" Situation

About this episode

My marketing before and after signing up with Turnkey Marketing is pretty scary. In a good way. Get your marketing right today HERETekmetric opened my eyes to just how much a good SMS will do for a shop. Their software is top of the line, and with them, so is my shop. Try them for yourself HEREMake your techs happier with Detect Auto. They'll stop getting "check noise" or "check vibration" from advisors with the customer concern tool. It will CHANGE YOUR LIFE. Book a demo HEREFor years I thought I could handle the hiring process on my own. But, after far too many bad hires, it was clear I needed help. Promotive came through for me with a rock star hire in just a few days and I couldn't be happier. Swallow your pride and bring in Promotive for that open position you have at your shop today. You can thank me later. Learn more HEREAI for Shop Owners: Open the Hood of the Future is happening June 12-13 at Carfix in Raleigh, NC. Use AI to your advantage! Register HEREMeet the future leadership of the Automotive Service and Tire Alliance: Mbie Dowd and Tonnika Haynes. Mbie tells the story of how she got to where she is today, and why she has a passion for selling tires. Tonnika talks about her recent struggle of to letting go of micromanagement in her shop, and boy oh boy, did Mike have a confession to share. Wow. Just wow. Timestamps: 00:00 "Mike Has a Confessions"05:48 "Life Driven by Cars"06:47 "Journey Into Automotive Success"10:27 Thoughtful Words, Powerful Impact13:34 "Confessions of the Bougie Spouse"17:57 "Trusting the Process"20:55 "Tire Opportunities and Insights"24:31 Collaborative Leadership in Tire Pros27:07 "Setting Expectations Upfront"33:07 "Running, Spiders, and Skinny Pants"35:08 Sticky Trap Confession for Mike39:49 "Battery Acid Mishap"41:58 Locked Out and Climbing Gates