Ep 62 - Uwe Kleinschmidt | Service Advisors Should Use A.I.

About this episode

Tekmetrics' business model of listening to customers' needs and implementing new systems makes them super shop-friendly. Start using them at your shop today HERETurnkey Marketing has made my life SOOO much simpler, AND they've helped keep the phone ringing. Do you need these two things too? Learn more HEREElite Worldwide coaching has changed the game for me and my shop. Need a boost? Use Elite like I do. HEREFor years I thought I could handle the hiring process on my own. But, after far too many bad hires, it was clear I needed help. Promotive came through for me with a rock star hire in just a few days and I couldn't be happier. Swallow your pride and bring in Promotive for that open position you have at your shop today. You can thank me later. Learn more HEREAI for Shop Owners: Open the Hood of the Future is happening June 12-13 at Carfix in Raleigh, NC. Use AI to your advantage! Register HEREUwe Kleinschmidt is the Founder of AutoTech IQ, and today shares stories of growing up in East Germany. He also brings up how service advisors need to utilize AI to improve their technical expertise and lean into their people skills. He and Mike also talk about the importance of customer education, and Uwe explains how empowering customers with clear information leads to higher approval rates and better shop retention.Timestamps: 00:00 Uwe Helped Bring Down the Berlin Wall? 04:14 Mike Doesn't Listen to Podcasts Anymore08:01 Reality Behind the Facade11:55 Dual Citizenship Made Easier16:35 "AI Dependency Dumbs Down Skills"20:06 DVI's Potential in Customer Education24:39 "Educating on Filter Cleanliness"25:42 "Empowering Autonomous Decision-Making"31:06 "Improved Workflow for Service Shop"35:20 "We Are the Problem"36:01 Building Trust with New Customers42:01 Empowering Motorists Boosts Approvals43:35 "Text-Only Customer Communication"49:24 "Inspection Process Explanation"