Ep 68 - Jared Haleck | A.I. In Auto Repair Shops and What You NEED to Know

About this episode

Register for Tekmetric's Tektonic Conference in Huston April 9-11 and use Code CONFESSIONS500 for $500.00 off. HERETurnkey Marketing takes the stress of doing something I'm not good at off my plate. And gives it to someone who is. Click HERE for more.Elite Worldwide has CHANGED my business and life through their one-on-one coaching. Use them like I do HEREFor years I thought I could handle the hiring process on my own. But, after far too many bad hires, it was clear I needed help. Promotive came through for me with a rock star hire in just a few days and I couldn't be happier. Swallow your pride and bring in Promotive for that open position you have at your shop today. You can thank me later. Learn more HEREAI for Shop Owners: Open the Hood of the Future is happening June 12-13 at Carfix in Raleigh, NC. Use AI to your advantage! Register HEREJared Haleck is the new Chief Product Officer at Tekmetric, and today he talks with Mike about the rapid innovation happening in automotive shop management technology. Jared shares his perspective on how AI tools can streamline service advisor-customer interactions, making it easier to gather, document, and translate repair information for technicians. The conversation also explores the future potential of AI in automating repair estimates and improving digital vehicle inspections—emphasizing that the biggest barrier to integrating these tools is just shop owners’ creativity.Timestamps:00:00 – Will Tekmetric take over the world??00:21 – Confessions of a Shop Owner Presented by Tekmetric01:13 – Speed Vegas recap: Racing exotics, leaderboard drama, and surprises05:15 – Jared Haleck’s background & first impressions of Tekmetric08:43 – What does a Chief Product Officer actually do? (And, yes, nerds are involved)10:39 – The AI revolution: Early adopters, ChatGPT, and what every shop should know13:04 – Practical AI: Intake conversations, tech translation, and smarter service writing16:25 – Summarization, speech-to-text, and eliminating “translation loss”20:03 – Why voice (and phone) is key to the next auto shop breakthrough25:33 – Wish list: AI-powered digital vehicle inspections & visual documentation32:30 – Word choices, loss aversion, and writing the story customers need34:44 – The real trick: Getting creative with AI prompts and trying new ideas36:12 – Gemini, Claude, or GPT: Which AI platform works best?39:54 – Where can shop owners get the most bang-for-their-buck with AI today?41:25 – Fast hacks: Using iPhone Notes for instant transcriptions42:29 – What’s next? The roadmap to automated estimate building44:32 – Why Tekmetric is leading the innovation race (and how to join)