Ep 75 - Jamie's Garage | How to Scale Your Repair Shop

About this episode

If you're like me and aren't good at marketing, don't do it on your own. Let the experts handle it. Touch HERE for more on Turnkey Marketing.Tekmetric transformed my shop. Plain and simple. Want that for yours? Touch HERE When I used the maintenance tool for the fist time with Detect Auto, my mind was blown. My advisors had the same reaction - and then SO MUCH MORE TIME. Learn more about Detect Auto and book a free demo now!For years I thought I could handle the hiring process on my own. But, after far too many bad hires, it was clear I needed help. Promotive came through for me with a rock star hire in just a few days and I couldn't be happier. Swallow your pride and bring in Promotive for that open position you have at your shop today. You can thank me later. Learn more HERE AI for Shop Owners: Open the Hood of the Future is happening June 12-13 at Carfix in Raleigh, NC. Use AI to your advantage! Register HEREToday, Jamie Caldwell from Jamie's Garage joins Bryan Pollock and Mike Allen as Jamie shares the story of scaling from one stressed-out location to five thriving shops. How? He hired character over skill. They also talk about different pay structures when Jamie shares why his team isn’t paid commissions—and how that’s improved culture and teamwork.Timestamps:00:00 "Stolen Truck Insurance Windfall"04:35 "Extended Warranty Dispute Strategy"07:59 "Mastering Scripts Before Freestyling"12:17 "Shifting Focus to Good People"15:15 European Auto Shop Journey18:13 Private Equity Impact on Auto Industry20:07 Future Possibilities and Industry Impact24:45 Relational vs. Transactional Business27:22 Hiring Challenges and Compensation Talks33:57 "Flat Rate vs Teamwork Culture"38:15 Embracing Transparency in Leadership41:55 "Discovering TikTok During COVID"44:33 Race Car Engine Connection48:59 "Business Over Social Media Earnings"