Ep 79 - Joe Marconi & Sabrina Wilkerson | Why Service Advisors Will Make Or Break The Shop

About this episode

If you're like me and aren't good at marketing, don't do it on your own. Let the experts handle it. Touch HERE for more on Turnkey Marketing.Tekmetric transformed my shop. Plain and simple. Want that for yours? Touch HERE When I used the maintenance tool for the fist time with Detect Auto, my mind was blown. My advisors had the same reaction - and then SO MUCH MORE TIME. Learn more about Detect Auto and book a free demo now!For years I thought I could handle the hiring process on my own. But, after far too many bad hires, it was clear I needed help. Promotive came through for me with a rock star hire in just a few days and I couldn't be happier. Swallow your pride and bring in Promotive for that open position you have at your shop today. You can thank me later. Learn more HERE AI for Shop Owners: Open the Hood of the Future is happening June 12-13 at Carfix in Raleigh, NC. Use AI to your advantage! Register HEREJoe Marconi and Sabrina Wilkerson are with the best coaching company in the world: Elite Worldwide. Today, they and Mike talk about how to build a strong, service-oriented shop culture. Sabrina shares how the Elite Masters program aims for long-term behavioral change with advisors, blending bootcamp-style training with months of accountability. Joe explains how Fly with the Eagles evolved to help not just shop owners but managers, advisors, and lead techs master the business side of operations.Timestamps:00:00 "Elite's Culture and Purpose"04:32 "Fly with the Eagles Commitment"07:53 Advisor Training with Long-Term Impact10:22 Evolving Shop Owner Training Workshop14:17 "Client Auto Repair Struggles"17:41 Customer Experience Over Details21:08 Creating Welcoming Customer Experiences22:51 "Touchpoint Process Optimization"27:21 "Record Year, Growing Partnerships"32:22 "Topshop 180: Foundational Support Program"35:20 Inspired Writing Journey37:12 Trust the Process42:53 "Smart Room Change Request"