Chris' Favorite Things! [E197] - Chris Cotton Weekly Blitz

About this episode

The Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops. I’d like to give another shoutout to our sponsor, Shop Marketing Pros. They are the only marketing company I recommend, and they handle all of the marketing for my own shop as well. If you’re serious about growth, you need strategies that actually work: better websites, higher Google rankings, and ads that bring real customers through your doors.Visit ShopMarketingPros.com/chris to partner with a team that understands your business. Because every great shop deserves marketing that’s just as great.Check out their podcast here: https://autorepairmarketing.captivate.fm/If you would like to join their private Facebook group go here: https://www.facebook.com/groups/autorepairmarketingmastermindIn this podcast episode, Coach Chris Cotton from Auto Fix Auto Shop Coaching offers auto repair shop owners a wealth of valuable insights aimed at enhancing their businesses as they look towards 2025. Chris underscores the critical importance of adopting innovative tools and technologies, which are essential for improving transparency, customer communication, and operational efficiency within the auto repair industry. He delves into key software solutions that are making waves in the industry, such as Tech Metric, Auto Octo Rocket, Parts Tech, Auto Ops, Shop Marketing Pros, and Cinch. For each of these solutions, Chris provides a detailed explanation of how they contribute to creating better customer experiences and ultimately increasing revenue. For instance, TeckMetric is highlighted for its ability to streamline shop management processes, while AutoOps is praised for enhancing customer interaction through advanced communication tools. Parts Tech is noted for its efficient parts procurement system, and Auto Ops is recognized for optimizing scheduling and workflow management. Shop Marketing Pros is commended for its effective marketing strategies that help shops reach a broader audience, and Cinch is appreciated for its role in simplifying financial transactions and reporting.Throughout the episode, Chris encourages shop owners to take a step back and reflect on their current practices. He stresses the importance of committing to changes that will drive success in the new year, urging them to embrace these technological advancements to stay competitive in an ever-evolving market. By doing so, shop owners can not only improve their operational efficiency but also enhance customer satisfaction, leading to increased loyalty and business growth.ntroduction to the Episode (00:00:05)Coach Chris Cotton introduces the podcast, emphasizing industry expertise and innovation for auto repair businesses.Reflecting on 2024 (00:01:09)Chris discusses the end of 2024 and encourages listeners to consider their commitments for the upcoming year.Chris's Favorite Tools (00:02:14)Chris shares his favorite tools and technologies that enhance customer experience and team efficiency in his shop.Tech Metric Overview (00:03:24)Tech Metric is highlighted as the foundational software for operations, promoting a paperless environment.DVI Process Importance (00:04:36)The DVI process is discussed as crucial for transparency and customer trust through visual communication.Tire Connect Feature (00:07:02)Chris explains the benefits of Tire Connect for quoting tires and integrating with the shop's website for sales.Using Auto Octo Rocket (00:08:23)Auto Octo Rocket is presented as a tool for analyzing shop performance and forecasting financial goals.Parts Tech Benefits (00:09:28)Parts Tech simplifies parts procurement, streamlining the ordering process and improving efficiency.Canned Jobs and ChatGPT (00:10:33)Chris discusses using canned jobs for diagnostics and how ChatGPT aids in creating effective job descriptions.BG Can Jobs Feature (00:11:49)The BG can jobs feature in Tech Metric is emphasized for recommending high-quality services to customers.All Data for Technical Information (00:12:49)All Data is introduced as an essential tool for accessing technical information and repair procedures.Auto Ops for Scheduling (00:12:49)Auto Ops is described as a user-friendly scheduling solution that improves customer communication and efficiency.Marketing with Shop Marketing Pros (00:15:15)Chris praises Shop Marketing Pros for enhancing his shop's online presence and generating quality leads.Google Service Ads Success (00:16:17)Chris shares positive results from Google Service Ads, highlighting their effectiveness in attracting new customers.Customer Retention with Cinch (00:17:17)Cinch is introduced as a customer retention tool that improves data capture and review management.Boosting Reviews with Cinch (00:19:57)Cinch's impact on increasing online reviews and customer engagement is discussed, showcasing significant improvements.Custom Campaigns with Cinch (00:21:04)Chris details custom campaigns in Cinch for personalized customer follow-ups and tracking ROI effectively.Introduction to Tools (00:22:11)Chris discusses essential tools that enhance shop efficiency, customer friendliness, and profitability.Shoutout to Sponsor (00:22:11)He recommends Shop Marketing Pros for effective marketing strategies that drive customer engagement.Closing Remarks (00:23:13)Chris encourages a positive mindset and thanks listeners for tuning in to the episode.Connect with Chris:chris@autofixsos.comPhone: 940.400.1008www.autoshopcoaching.comFacebook: https://www.facebook.com/AutoFixAutoShopCoachingYoutube: https://bit.ly/3ClX0ae #autofixautoshopcoaching #autofixbeautofixing #autoshopprofits #autoshopprofit #autoshopprofitsfirst #autoshopleadership #autoshopmanagement #autorepairshopcoaching #autorepairshopconsulting #autorepairshoptraining #autorepairshop #autorepair #serviceadvisor #serviceadvisorefficiency #autorepairshopmarketing #theweeklyblitz #autofix #shopmarketingpros #autofixautoshopcoachingbook