A Shop Christmas Special...Behind the Scenes With the Garrett Team

About this episode

WARNING: This episode is not scripted, polished, and it sure as hell is not safe for soft ears...Welcome to the Christmas Special you always dreamed of. A behind the scenes look into shop life, recorded with the full Garrett Truck and Auto crew.The team come straight from the shop, with the doors open and the truth turned all the way up. No guests. No filters. Just the people who actually do the work sitting down and talking about what really happens when you are building a shop, a team, and a culture from the ground up.We start by doing something most shops never do publicly. Everyone around the table owns their screw ups. Real mistakes. Real consequences. From missed cotter pins and wrong parts to wiring nightmares, bad calls, and expensive lessons that stuck because they had to.This episode pulls back the curtain on what shop culture actually looks like when accountability is real. People get called out. People get corrected. People learn. And then they get better. That is the difference between yelling for ego and demanding excellence because lives, reputations, and paychecks depend on it.We dig into flat rate, leadership, policies and procedures, and why so many shops fail to take care of their people even when they think they are trying. You will hear why most owners are stuck, why technicians are pissed, and how bad systems create bad behavior on both sides of the counter.This is also a direct response to the internet narratives. The clips. The comments. The people who think shop culture can be judged from fifteen seconds on social media. So Kevin brought the team on to speak for themselves and explain what it is actually like to work here, why people stay, why people grow, and why the shop works.If you are a shop owner trying to build something real If you are a technician tired of broken systems If you care about doing the job right and going home proudThis episode is for you.And this is only Part One of Two!Become a supporter of this podcast: https://www.spreaker.com/podcast/repair-shop-reckoning--6688688/support.