Detailing Success w/ Lincoln Brown: Pt 1 | Repair Shop Reckoning | Episode 8

About this episode

In this candid episode, Kevin Brown sits down with Lincoln Brown, owner of LCB Detailing in Howell, Michigan, to explore his journey from cleaning cars at his father’s request to running a mobile detailing business. Lincoln shares how TikTok-inspired hustle and some local marketing grit launched his detailing career, despite early challenges like lacking a driver’s license and handling equipment failures. The conversation dives into the trials of managing customer expectations and the pivotal role of structured processes in streamlining operations. From upgrading to more efficient equipment to adopting Urable for payments, Lincoln reveals how he fine-tuned his business for success. Financial insights take center stage as Lincoln emphasizes accurate pricing, proper insurance, and solid bookkeeping practices. Personal anecdotes, like trailer damage after a lucrative job and humorous family moments, highlight his resilience. This episode is packed with actionable advice for shop owners looking to overcome challenges and scale their businesses effectively. 00:00 Introduction to Repair Shop Reckoning 00:44 The Journey Begins: From Cleaning Cars to Business Owner 02:05 The Power of Social Media and Community Engagement 04:51 Challenges of Starting Out: Equipment and Learning Curve 07:34 Going Mobile: The Transition and Setup 10:08 Investing in Quality: Tools of the Trade 13:00 Finding Efficiency: Developing a Process 17:10 Understanding Costs and Pricing Strategies 22:03 The Importance of Insurance and Legal Compliance 27:20 Lessons Learned: The Value of Hard Work and Investment 29:32 The Importance of Vehicle Maintenance 30:46 Learning Through Mistakes 33:00 The Role of Accountability in Business 34:14 Streamlining Processes for Efficiency 36:42 Adapting to Technology in Business 39:33 Navigating the Evolution of Communication Technology 42:00 Financial Management and Record Keeping 45:01 Preparing for Slow Times in Business 46:16 Understanding Profit MarginsBecome a supporter of this podcast: https://www.spreaker.com/podcast/repair-shop-reckoning--6688688/support.