Flat Rate, Free Labor, and Broken Promises
Now playing — Repair Shop Reckoning
Summary
This episode of Repair Shop Reckoning didn’t end the way we planned due to technical difficulties, but the conversation was too real not to release. Jessica shares her story of starting in the trade at 16, helping build a successful mobile operation...
About this episode
This episode of Repair Shop Reckoning didn’t end the way we planned due to technical difficulties, but the conversation was too real not to release.Jessica…
More from Repair Shop Reckoning
The Decision You're Avoiding Is Costing Your Shop
Every decision costs you something. But the decisions you refuse to make might be costing you everything. Running an auto repair shop isn't just about fixing vehicles, managing employees, or keeping customers happy. It's about making decisions. And...
Stop Apologizing for Your Prices. Start Selling Your Value.
Your customer says you're too expensive. The shop down the street is cheaper. The parts store will scan their car for free. And suddenly, your service advisor is standing at the front counter trying to justify a $2,400 repair. Sound familiar? In this...
America Still Needs More Men...The Real Cost Of Integrity
Integrity Is Expensive: The Price of Doing What's Right Everybody loves talking about integrity. They'll put it on their website, hang it on the wall, and tell customers it's what their business stands for. But what happens when integrity costs you...
America Is Short On Men...Why Your Shop Needs A Leader Not A Friend
America isn't short on males. It's short on men willing to take responsibility. In this 1st of 2 episodes of Repair Shop Reckoning, Kevin Brown and Jason Tracey get into what leadership actually looks like when you're the one responsible for the...