Leadership Is the Problem...And the Solution
Now playing — Repair Shop Reckoning
Summary
In this raw and unfiltered conversation, Chris Craig returns to Repair Shop Reckoning to tear the lid off the real issue plaguing the automotive industry: Toxic Leadership! From the dealership drama to independent shop dynamics, Chris and Kevin dive...
About this episode
In this raw and unfiltered conversation, Chris Craig returns to Repair Shop Reckoning to tear the lid off the real issue plaguing the automotive industry:…
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