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Repair Shop ReckoningAugust 12, 2025 · 49 min

Navigating Business Challenges with Jason Tracey - Part 2 | Repair Shop Reckoning | Episode 19

Now playing — Repair Shop Reckoning

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Summary

In Part 2, Kevin Brown and Jason Tracey return with a deeper dive into ownership mindset—this time spotlighting opportunity in adversity. From turning a rival Verizon store into a revenue boost to teaching smartphone classes that built lasting...

About this episode

In Part 2, Kevin Brown and Jason Tracey return with a deeper dive into ownership mindset—this time spotlighting opportunity in adversity. From turning a rival…

More from Repair Shop Reckoning

01
Repair Shop Reckoning artwork
Repair Shop ReckoningJuly 3 · 1h 4m

From Chaos To Control: One Shop Owner's Journey To Freedom

In this episode of Repair Shop Reckoning, Kevin sits down with Isaac, owner of Diesel Dynamics in Texas, to talk about what really changed after six months of focusing on the fundamentals of running a better business. Like so many shop owners, Isaac...

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02
Repair Shop Reckoning artwork
Repair Shop ReckoningJune 26 · 1h 14m

Protect Your Shop From Mayhem

In this episode of Repair Shop Reckoning, Kevin starts with a debate that lit up social media:Should technicians be helping pay for scan tools?But what starts as a conversation about equipment quickly turns into something much bigger.This episode is...

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Repair Shop Reckoning artwork
Repair Shop ReckoningJune 19 · 1h 0m

The Collision Industry's Race to Zero

In this episode of Repair Shop Reckoning, Kevin takes on one of the most controversial topics in the collision repair industry: Who decides what a repair is worth?  Too many shop owners have accepted the idea that an insurance estimate is the final...

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Repair Shop Reckoning artwork
Repair Shop ReckoningJune 12 · 1h 23m

The Customer Is NOT Always Right

In this episode of Repair Shop Reckoning, Kevin tackles one of the most damaging beliefs in business: "The customer is always right." For years, shop owners have been taught to bend over backward for every customer, absorb every complaint, hand out...

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