Strong Shops Need Strong Leaders: Why Culture Fails Without Accountability
Now playing — Repair Shop Reckoning
Summary
In this no filter, full throttle episode of Repair Shop Reckoning, Kevin and Jason tackle the real reason your shop culture sucks — and it starts at the top. Forget the fluff about happy cultures and Google-style perks. This is a masterclass in...
About this episode
In this no filter, full throttle episode of Repair Shop Reckoning, Kevin and Jason tackle the real reason your shop culture sucks — and it…
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