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Repair Shop ReckoningFebruary 6, 2026 · 51 min

Where Shops Bleed Money & How To Plug The Leaks

Now playing — Repair Shop Reckoning

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Summary

In this episode, Kevin breaks down his exact service advising system step by step from the first phone call to after-hours pickup. This isn’t theory. It’s a process built from getting burned, plugging holes, and tightening the operation until the...

About this episode

In this episode, Kevin breaks down his exact service advising system step by step from the first phone call to after-hours pickup. This isn’t theory.…

More from Repair Shop Reckoning

01
Repair Shop Reckoning artwork
Repair Shop ReckoningOctober 30 · 1h 9m

The Decision You're Avoiding Is Costing Your Shop

Every decision costs you something. But the decisions you refuse to make might be costing you everything. Running an auto repair shop isn't just about fixing vehicles, managing employees, or keeping customers happy. It's about making decisions. And...

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Repair Shop Reckoning artwork
Repair Shop ReckoningOctober 23 · 23 min

Stop Apologizing for Your Prices. Start Selling Your Value.

Your customer says you're too expensive. The shop down the street is cheaper. The parts store will scan their car for free. And suddenly, your service advisor is standing at the front counter trying to justify a $2,400 repair. Sound familiar? In this...

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03
Repair Shop Reckoning artwork
Repair Shop ReckoningOctober 16 · 46 min

America Still Needs More Men...The Real Cost Of Integrity

Integrity Is Expensive: The Price of Doing What's Right Everybody loves talking about integrity. They'll put it on their website, hang it on the wall, and tell customers it's what their business stands for. But what happens when integrity costs you...

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04
Repair Shop Reckoning artwork
Repair Shop ReckoningOctober 9 · 31 min

America Is Short On Men...Why Your Shop Needs A Leader Not A Friend

America isn't short on males. It's short on men willing to take responsibility. In this 1st of 2 episodes of Repair Shop Reckoning, Kevin Brown and Jason Tracey get into what leadership actually looks like when you're the one responsible for the...

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