Now playing — Repair Shop Reckoning
Summary
Most shop owners think they need more calls, more customers, or more work. But what happens when the phone is already ringing and the opportunities are being lost before the vehicle ever reaches the shop? In this episode of Repair Shop Reckoning,...
About this episode
Most shop owners think they need more calls, more customers, or more work. But what happens when the phone is already ringing and the opportunities…
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