Now playing — Repair Shop Reckoning
Summary
Most shops are watching labor rates, car count, gross profit, and technician productivity. Meanwhile, there could be thousands of dollars sitting on a shelf, underneath a toolbox, waiting on a parts driver, or buried in a credit nobody followed up...
About this episode
Most shops are watching labor rates, car count, gross profit, and technician productivity. Meanwhile, there could be thousands of dollars sitting on a shelf, underneath…
More from Repair Shop Reckoning
The Decision You're Avoiding Is Costing Your Shop
Every decision costs you something. But the decisions you refuse to make might be costing you everything. Running an auto repair shop isn't just about fixing vehicles, managing employees, or keeping customers happy. It's about making decisions. And...
Stop Apologizing for Your Prices. Start Selling Your Value.
Your customer says you're too expensive. The shop down the street is cheaper. The parts store will scan their car for free. And suddenly, your service advisor is standing at the front counter trying to justify a $2,400 repair. Sound familiar? In this...
America Still Needs More Men...The Real Cost Of Integrity
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America Is Short On Men...Why Your Shop Needs A Leader Not A Friend
America isn't short on males. It's short on men willing to take responsibility. In this 1st of 2 episodes of Repair Shop Reckoning, Kevin Brown and Jason Tracey get into what leadership actually looks like when you're the one responsible for the...