How Humanizing Your Metrics and Data is a Cheat Code for Your Shop with Mike Difato

About this episode

So often, when we think about our numbers, metrics, and KPI's we get caught up in the "facts" we learn from these, creating a very rigid interpretation of them. Curiosity goes out the window, and we bulldoze our team with what we think is the problem. We forget that making stark assumptions often leads to flawed conclusions and our team's confusion and frustration. This week's guest is Mike Difato, Owner of three successful auto and boat repair brands with six locations across FL. An early experience in Mike's career in corporate America forever shaped how he uses data and allowed him to unlock an absolute cheat code to build a better team and an incredible shop. He also brings other powerful insights on a few other topics to help you further level up your leadership skills.Thank you to our sponsors: Leads Near Me is a full-service online digital presence provider for automotive repair shops. Let Leads Near Me effortlessly increase your car count by reaching them at 888-953-2379 or by visiting them online at LeadsNearMe.comShop Fix Acadamy’s sole purpose is to stop the average small business from destroying the average family. Call 615-645-3683 to speak to someone on our leadership team about seeing if Shop Fix Acadamy is a good fit for your shop. Learn more at ShopFixAcademy.com