Dory Carlin Says Bad Management is KILLING Good Techs

About this episode

Like the show? Show your support by using our sponsors. Promotive can help you find your dream job. Touch HERE to see open jobs. Need to update your shop systems and software? Try Tekmetric HERELaunch your tool game to the next level with Launch Tech USA! HEREIn this episode, Jeff is joined by Dory Carlin, co-owner of a two-bay independent shop in Western Pennsylvania. Dory shares his unconventional journey into automotive repair, reflecting on lessons learned from both good and bad management throughout his career at dealerships. They discuss the challenges of growing a small shop, emphasizing the importance of valuing diagnostic expertise and standing firm on pricing, and touch on the evolving roles and support needed for young technicians entering the trade. 00:00 Jeff can't take the heat!06:20 Valuing the Auto Industry Fairly13:02 Reflections on Childhood Acquaintances19:32 Dealership Dynamics and Challenges25:55 Customer Choice in Service Quality27:16 Shop Owners' Part Choices Critique34:11 Luxury Brands Use Flat Rate42:18 "CSI: The Imaginary Priority"44:43 Success Depends on Team Dynamics51:07 Collaborative Learning Boosts Business58:00 Customer Satisfaction: Word-of-Mouth Impact01:00:35 Public Transit: A Modern Solution01:05:34 Closer Job for Family Time01:12:04 "My Ex-Girlfriend, My Wife"01:17:51 Industry Dynamics and Control Shift01:25:31 "Vehicle Repair Access Concerns"01:27:27 Tesla: Pioneering Car Subscription Features01:33:51 Hiring Biases Against Young Workers01:39:14 Car Troubleshooting Conversation01:45:27 "Navigating Automotive Service Rates"01:50:18 Car Sales: Prioritize Quality and Integrity01:57:35 Understanding Trauma in Different Professions Follow/Subscribe to the show on social media! TikTok - https://www.tiktok.com/@jeffcompton7YouTube - https://www.youtube.com/@TheJadedMechanicFacebook - https://www.facebook.com/profile.php?id=100091347564232