Navigating Warranty Ends and Customer Retention with Craig Tomcyzk

About this episode

In this episode, Craig Tomcyzk expresses concerns about the significant customer drop-off dealerships face after warranties expire. Jeff, drawing from his tenure at Nissan, echoes personal anecdotes about billing for unnecessary services and the difficulty in diagnosing modern car issues. With a focus on industry dynamics, such as the impact of aging workers and evolving skill sets, this episode offers a candid look into the challenges and changes experienced by those deep in the trenches of vehicle repair and service. 00:00 Online interactions have changed and allowed storytelling.08:21 Diesel prices in Canada have increased significantly.14:26 Dealers overhaul, lose customers, and waste money.20:38 Experienced technician learns new skills with the tool.26:37 Worked without a license, then passed quickly.29:19 Struggled with interior work, found passion elsewhere.38:22 Spending on car upgrades may lack value.41:53 Former apprentice recommended Nissan for transmission work.47:56 Frustration with dealers' focus on sales.53:03 Car performance concerns and customer satisfaction issues.01:00:17 ASE fees are not well invested in education.01:03:20 Businesses not hiring smart but inexperienced students.01:08:53 Ambulance damaged while carrying patient, criticized the action.01:15:18 Some excel, others lack hustle and effort.01:19:54 Remote truck monitoring at the mine is multifaceted.01:22:41 Specializing in electrical work drives car business.01:28:59 Fixing Mercedes requires more training and skill.01:35:12 People join groups but don't engage fully.01:44:30 Encourage hard work to achieve success with appreciation.01:45:19 Please like, comment, share, and subscribe. Gratitude.