E65: Empowering Shops and Building Trust w/ John Phelps

Summary

On this episode, I sit down with John Phelps, the Director of Channel Partnerships at Tekmetric, the Leading Automotive Repair Shop Management Software. More than just a tech provider, Tekmetric was built with shop owners in mind—understanding the daily challenges they face and offering tools that help them work smarter, not harder. John shares how the company’s mission goes beyond innovation, aiming to help repair shops create seamless customer experiences built on trust. We dive into the power of relationships—between shops and customers, between teams, and within the broader industry network. At the core of Tekmetric’s philosophy is the belief that customers are more than just Tekmetric users; they’re partners. Tune in to discover how the right approach and the right tools can help you build a business that truly lasts.