E72: Your Customer Is Your Audience w/ Bryce Evans

Summary

Bryce Evans, Founder and Editor of Auto Service Leader, joins me to talk all things leadership, from leading and driving change in an industry that he didn't have a background in, to learning, listening, and ultimately starting his own publication. Bryce is well known and respected in automotive repair, and the voice of the customer is at the forefront of the minds at Auto Service Leader. When the leader gets better, everyone gets better, and the automotive repair industry is better because of Bryce Evans.