E76: From CSR to Advisor of the Year: Samantha Higdon’s Winning Formula

Summary

In this episode, Josh is joined by Samantha Higdon, owner and head coach at Shift Point Training Academy and 2024 AAPEX Service Advisor of the Year. Samantha shares her journey from CSR to award-winning service advisor, emphasizing the importance of continuous, individualized training for automotive professionals. She also discusses actionable strategies for reducing workplace stress through prioritization and time management, and highlights how personalized, virtual coaching can help advisors and teams achieve greater results.