Greg Miller

Episode 266 - Building Shop Efficiency and Team Culture with Greg Miller of Figs Auto Repair

Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEDon't miss an upcoming event with The Institute: https://geni.us/InstituteEvents2026Shop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://geni.us/Shop-Ware-Free-MonthTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros!Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingProsShop owners, are you ready to simplify your business operations? Meet 360 Payments, your one-stop solution for effortless payment processing.Imagine this—no more juggling receipts, staplers, or endless paperwork. With 360 Payments, you get everything integrated into a single, sleek digital platform.Simplify payments. Streamline operations. Check out 360payments.com today!In this episode, David and Greg dive into the realities of shop ownership, growth, and staffing challenges in the auto repair industry. Greg shares his journey from IT business owner to owner of Figs Auto Repair in Charlotte, highlighting the importance of adapting processes for efficiency and using tools like Shop-Ware. The conversation also covers practical hiring lessons, including the need to hire and fire quickly and the value of connecting technicians with the broader industry through training events to improve retention.00:00 Blood draw complications05:28 Comparing safety of substances13:13 Navigating traffic delays18:35 Challenges with new hires24:24 Handling tough diagnostic jobs29:03 Adjusting pay for evaluation tasks36:10 Discussing car repair estimates40:51 Learning from industry veterans41:52 Community engagement in North Carolina49:25 Improving employee efficiency52:56 Customer communication and follow-ups01:02:58 Cooking steak tableside01:04:43 Discussing conference networking opportunities01:10:37 Networking and local support connections