Ep 92 - Mike Allen and Bryan Pollock | Should Advisors Be On Flat Rate?!?

About this episode

Register for Tekmetric's Tektonic Conference in Huston April 9-11 and use Code CONFESSIONS500 for $500.00 off. HERETurnkey Marketing takes the stress of doing something I'm not good at off my plate. And gives it to someone who is. Click HERE for more.Elite Worldwide has CHANGED my business and life through their one-on-one coaching. Use them like I do HEREFor years I thought I could handle the hiring process on my own. But, after far too many bad hires, it was clear I needed help. Promotive came through for me with a rock star hire in just a few days and I couldn't be happier. Swallow your pride and bring in Promotive for that open position you have at your shop today. You can thank me later. Learn more HEREAI for Shop Owners: Open the Hood of the Future is happening June 12-13 at Carfix in Raleigh, NC. Use AI to your advantage! Register HEREIn this episode, Bryan Pollock and Mike Allen take a shot at service advisors. Well...not out of hate, out of a comp on how we treat technicians. Why can shop owners treat techs a certain way, but when they approach advisors with a similar stance, it's the end of the world? Something to chew on. They also dissect the myth that more advisors are always the answer, showing how deep-dive analysis can reveal wasted hours and productivity bottlenecks. And of course, they have some spicy, unfiltered fun, taking swings at industry sacred cows like the “300% rule” and sharing why making your own AI tools (and adopting top-tier shop software like Tekmetric) can boost both sanity and profits.Timestamps:00:00 Kicking off with a classic: Service advisors and efficiency “WTF” moments03:44 Are podcasts ruled by ADHD? (Spoiler: Absolutely)04:36 Lessons from Becky Witt & Hunt Demarest07:13 Techs-to-advisor ratios and what shops get wrong08:52 Where does the advisor’s time really go? Company-wide honesty hour10:07 The “unaccounted for” hours—every shop’s dirty secret12:24 Why mental gear-shifting kills productivity (and everyone’s guilty)14:07 Investing big in software and still doing things “the old way”16:07 Bridging the front-to-back gap: Should advisors have to see every repair?19:31 Switching to Tekmetric: Will Bryan ever actually do it?22:59 Real shop, real talk: One tech per bay and the volume game27:20 Training, conferences, and why small events can outshine the big names29:31 Free diagnostics, efficiency, and why some shops should re-think their value31:35 Can great techs break the rules? The real value of experience34:08 Should customers pay for your learning curve?38:38 Average effort = average pay (and why that’s actually okay)40:49 Diagnostic rates, shop profitability, and the marketing money trap42:45 Getting left behind: AI, chatbots, and the future of shop work43:09 Upcoming class: Build your own AI shop agent & get your hoodie!48:53 Final confessions, hoodie reveals, and a not-so-subtle jab at 300% stores