Now playing — Repair Shop Reckoning
Summary
In this episode of Repair Shop Reckoning, Kevin takes on one of the most controversial topics in the collision repair industry: Who decides what a repair is worth? Too many shop owners have accepted the idea that an insurance estimate is the final...
About this episode
In this episode of Repair Shop Reckoning, Kevin takes on one of the most controversial topics in the collision repair industry:Who decides what a repair…
More from Repair Shop Reckoning
The Customer Is NOT Always Right
In this episode of Repair Shop Reckoning, Kevin tackles one of the most damaging beliefs in business: "The customer is always right." For years, shop owners have been taught to bend over backward for every customer, absorb every complaint, hand out...
Prepare to Deliver: What Smart Owners Do During Slow Times
In this episode of Repair Shop Reckoning, Kevin tackles a reality every shop owner will face sooner or later: What do you do when the phones slow down, the bays aren't as full, and the panic starts creeping in? Too many owners react by cutting...
RSR Cash vs Accrual
In this episode of Repair Shop Reckoning, Kevin breaks down one of the biggest problems killing repair shops right now: Owners are doing the work… but they are not controlling the money. What starts as a conversation about cash basis vs accrual...
From Mechanic to Shop Owner: The First Thing You Have to Fix Is You
In this episode of Repair Shop Reckoning, Kevin gets personal. Before the shop ownership. Before the buildings. Before the consulting. Before the success. There was a broke mechanic blaming everybody else for problems he created himself. Kevin opens...