Chaos Starts At The Front Counter...Take Control Before It Costs You
Now playing — Repair Shop Reckoning
Summary
Every shop owner has invested time and money to make the phone ring. But what happens when it finally does? In this episode, Kevin Brown and Jason Tracey tackle one of the biggest profit leaks in the automotive industry: what happens at the front...
About this episode
Every shop owner has invested time and money to make the phone ring. But what happens when it finally does?In this episode, Kevin Brown and…
More from Repair Shop Reckoning
From Chaos To Control: One Shop Owner's Journey To Freedom
In this episode of Repair Shop Reckoning, Kevin sits down with Isaac, owner of Diesel Dynamics in Texas, to talk about what really changed after six months of focusing on the fundamentals of running a better business. Like so many shop owners, Isaac...
Protect Your Shop From Mayhem
In this episode of Repair Shop Reckoning, Kevin starts with a debate that lit up social media:Should technicians be helping pay for scan tools?But what starts as a conversation about equipment quickly turns into something much bigger.This episode is...
The Collision Industry's Race to Zero
In this episode of Repair Shop Reckoning, Kevin takes on one of the most controversial topics in the collision repair industry: Who decides what a repair is worth? Too many shop owners have accepted the idea that an insurance estimate is the final...
The Customer Is NOT Always Right
In this episode of Repair Shop Reckoning, Kevin tackles one of the most damaging beliefs in business: "The customer is always right." For years, shop owners have been taught to bend over backward for every customer, absorb every complaint, hand out...