What percentage of clients prefer online scheduling?

Approximately 50% of clients prefer to schedule appointments online, with this number potentially higher among younger generations.

How can shops effectively implement online scheduling?

Shops should first establish a solid manual scheduling process, then layer the online system on top to ensure it aligns with existing workflows.

What role does AI play in the scheduling process?

AI can handle initial appointment requests and streamline communication, allowing service advisors to focus on more complex client interactions.

Should technicians pay for their own scan tools?

No, technicians should not have to pay for scan tools or subscriptions; it's the shop owner's responsibility to provide these essential tools.

How can I protect my shop from disputes with customers?

Implement thorough documentation practices, including signatures and clear communication about services and costs, to safeguard your shop from potential disputes.

What role does technology play in managing a repair shop?

Technology, such as AI and cameras, can streamline processes, improve communication, and provide evidence in case of disputes, making it easier to manage a repair shop effectively.

How can AI help automate workflows in my shop?

AI can streamline repetitive tasks such as video processing and customer communication, saving time and reducing manual errors.

What are the risks of using AI in the back office?

The main risk involves accuracy in financial tasks, where errors can have significant consequences. It's crucial to have human oversight to ensure correctness.

Is it too late for my shop to start using AI?

No, it's not too late. Many tools are available that can help you integrate AI into your operations without needing extensive technical knowledge.

How can AI improve shop operations?

AI can automate routine tasks such as estimating and scheduling, allowing technicians and advisors to focus on customer relationships and service quality.

What are the benefits of selling tires in a repair shop?

Selling tires can increase shop revenue significantly, with potential gross profits around 35% when combined with labor, making it a lucrative addition to service offerings.

What equipment should a small shop consider for tire services?

Small shops should look for refurbished tire changers and balancers, with a budget of around $10,000 to $12,000 to get started effectively.

What challenges do technicians face when using aftermarket tools?

Technicians often encounter difficulties due to a lack of training and insufficient information about how to effectively use their tools, leading to frustration and inefficiency.

How does Launch Tech USA support technicians after the sale?

Launch Tech USA provides ongoing training and clinics to help technicians understand their tools better, ensuring they can utilize all available features effectively.

What is the significance of OEM relationships for aftermarket manufacturers?

Strong relationships with OEMs allow aftermarket manufacturers to access necessary data and tools, which ultimately benefits technicians and improves repair outcomes.

← Tooling & Equipment

Lifts & Bay Equipment

Outfitting the bays — lifts, alignment racks, and shop layout decisions that drive throughput and tech productivity.

5 episodes

Remarkable Results RadioAugust 7 · 50 min

Mastering Shop Flow with Online Scheduling and AI Communication [THA 497]

Thanks to our Partners, NAPA TRACS, Today's Class, KUKUI, and Pit Crew Loyalty Watch Full Video Episode What if the key to a better customer experience wasn't working harder, but creating better shop flow? Murray Voth of RPM Training and shop owner Doug Brackett join Carm Capriotto to discuss how online scheduling, AI-powered communication, and intentional processes can reduce front-counter chaos while improving efficiency and customer satisfaction. What You'll Learn Why online scheduling should function as a reservation request, not an automatic appointment.How setting the "next expectation" builds customer trust and reduces anxiety.Why qualifying customers helps create a better experience for everyone.How AI and digital communication reduce interruptions and free advisors to build stronger relationships.The operational strategies behind a calm, highly productive service counter.Real-world performance metrics that demonstrate the power of better shop flow. The best shops don't eliminate the human touch, they eliminate unnecessary chaos. By combining clear communication, intentional scheduling, and smart technology, shop owners can create a more predictable workflow, a better customer experience, and a less stressful environment for both employees and clients. *]:pointer-events-auto scroll-mt-[calc(var(--header-height)+min(200px,max(70px,20svh)))]" dir="auto" data-turn-id="request-WEB:8e59eec7-a235-4fa3-a072-956fea3fe478-7" data-testid="conversation-turn-4" data-scroll-anchor="false" data-turn="assistant"> *]:pointer-events-auto scroll-mt-[calc(var(--header-height)+min(200px,max(70px,20svh)))]" dir="auto" data-turn-id="request-WEB:49a777bf-d263-4496-bf0b-2eb3a46ac96a-11" data-testid="conversation-turn-24" data-scroll-anchor="false" data-turn="assistant"> Murray Voth, RPM Training. Listen to Murray’s previous episodes HERE. murrayvoth@rpmtraining.net Doug Brackett, Pro-Vitals Consulting, Downtown Automotive, Nelson, BC. Thanks to our Partner, NAPA TRACS NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Thanks to our Partner, Today's Class Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today's Class on the web at https://www.todaysclass.com/ Thanks to our Partner, KUKUI Stop juggling multiple marketing tools. KUKUI’s integrated platform delivers 4x better website conversions, automated follow-up, and real-time ROI tracking. Get industry-leading customer support with KUKUI at https://www.kukui.com/ Thanks to our Partner, Pit Crew Loyalty You’re probably tired of chasing new customers who never return. We understand. Pit Crew Loyalty ends the one-and-done cycle, turning first visits into lasting, reliable revenue at https://www.pitcrewloyalty.com/ Connect with the Podcast: Download and Listen on Our Mobile App: https://automotiverepairpodcastnetwork.com/app/Visit the Website:https://remarkableresults.biz/Subscribe on YouTube:https://www.youtube.com/carmcapriottoFollow on Facebook:https://www.facebook.com/RemarkableResultsRadioPodcast/Follow on LinkedIn:https://www.linkedin.com/in/carmcapriotto/Follow on Instagram:https://www.instagram.com/remarkableresultsradiopodcast/Join Our Virtual Toastmasters Club:https://remarkableresults.biz/toastmastersJoin Our Private Facebook Community:https://www.facebook.com/groups/1734687266778976Join our Insider List:https://remarkableresults.biz/insiderAll books mentioned on our podcasts:https://remarkableresults.biz/booksOur Classroom page for personal or team learning:https://remarkableresults.biz/classroomBuy Me a Coffee:https://www.buymeacoffee.com/carmSpecial episode collections:https://remarkableresults.biz/collections The Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/ Remarkable Results Radio Podcastwith Carm Capriotto: Facilitating Wisdom Through Storytelling and Open Discussion.https://remarkableresults.biz/Automotive Field Theory: From Diagnostics to Quantum Physics and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/Business by the...

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Repair Shop ReckoningJune 26 · 1h 14m

Protect Your Shop From Mayhem

In this episode of Repair Shop Reckoning, Kevin starts with a debate that lit up social media:Should technicians be helping pay for scan tools?But what starts as a conversation about equipment quickly turns into something much bigger.This episode is...

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Master Tech to MillionaireJune 25 · 1h 5m

A.I. Native Auto Hospitality - The Future of Customer-First Auto Repair

Joe Adams interviews Michael Floyd, Chief AI Officer at Auto Hospitality Group, about using generative AI (ChatGPT, Codex, Claude) to automate repetitive shop workflows—like splicing customer videos, transcribing and scoring calls, and connecting Techmetric with accounting tools. They explain how giving context turns AI into a powerful assistant and share concrete wins such as improved booking rates and operational visibility. The episode also discusses back-office risk management, practical starting points for shop owners using out-of-the-box tools, and how the Auto Hospitality Group trains shops to become AI-native to prioritize hospitality and human service. AutoshopAnswers.com Auto-Shop-Media.com

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Confessions of a Shop OwnerMay 15 · 51 min

Ep 91 - Greg Buckley & Dan Thieken | Repair Shops That Sell Tires and Use A.I. Are Winning

Tekmetric transformed my shop. Plain and simple. Want that for yours? Touch HEREIf you're like me and aren't good at marketing, don't do it on your own. Let the experts handle it. Touch HERE for more on Turnkey Marketing.47 Consultants brings your shop’s story to life on social media, helping Carfix engage 60,000 people in Raleigh in just a few weeks. See what 47 Consultants can do for your shop, and tell them Big Daddy Mike sent you!Elite Worldwide's Ignite 2027 is coming up in February and NOW is the time to sign up. It's happening in Vegas February 4-6 and it will be the best 3 days of your shops year when you attend. Save $100 when you use code CONFESSIONS HERE When I used the maintenance tool for the fist time with Detect Auto, my mind was blown. My advisors had the same reaction - and then SO MUCH MORE TIME. Learn more about Detect Auto and book a free demo now!In this episode, Mike Allen, Greg Buckley and Dan Theiken break down the nuts and bolts of tire sales, sharing strategies for maximizing profits without getting buried in equipment costs. Greg dives into how strong local marketing (along with a well-branded shop van) has helped his shop stand out in a busy market. The crew also explores the fast-moving shift toward AI in the automotive aftermarket, from building smarter workflow tools to the dream of AI-powered estimating. Timestamps00:00 Does selling tires boost suspension work?03:00 Upcoming AI workshop & live shenanigans05:17 International golf trips, shop talk, and bourbon07:49 Who’s who: Meet Greg Buckley & Dan Theiken10:30 Tire sales strategy: Margins, GP/hour & labor costs13:03 Affordable tire equipment for small shops15:59 Managing tire inventory without a giant warehouse17:50 Tire protection plans, TPMS, and upsell opportunities19:43 Growing tire sales in different markets21:02 Local marketing, rolling billboards, and community outreach23:54 Shop expansion, buying land, and creative waiting rooms26:06 What AI is doing to the auto industry—real talk27:30 Building custom AI tools for shop owners29:39 How prompt writing is becoming a must-have skill31:30 Using AI (and Tekmetric!) for smarter shop management34:56 AI-generated content for training and onboarding35:55 Replit, podcasting, and next-gen marketing36:56 Songwriting, creativity, and AI tools like Suno41:01 AI’s impact on creative arts (and your Spotify playlist)42:10 AI avatars, digital influencers, and the automotive connection43:42 The AI “holy grail”: Instant estimates and DVIs44:42 Comparing shops: How AI is shifting sales and workflow46:55 Shop advisor roles, relationship-building, and speed47:33 Integration overload: The single-source dream48:16 Soup Radio: Building a multi-location media presence

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The Jaded MechanicMarch 17 · 1h 27m

The Impact of ADAS on Auto Repair | Eric Pagliughi from Launch Tech USA

Like the show? Show your support by using our sponsors.Need to update your shop systems and software? Try Tekmetric HERESave 15% on your next Launch Tech USA tool with code Launch15. Use that code at checkout HEREIn this episode, Jeff is joined by Eric Pagliughi, Senior Vice President of Launch Tech USA. Eric talks about his journey from shop owner and distributor to leading product development at Launch Tech USA, emphasizing the importance of direct technician feedback in tool innovation. They speak on the company's commitment to quick software updates based on user input, navigating the challenges of manufacturer security requirements, and building strong industry relationships to increase access to OE information.Timestamps:00:00 "Journey from Mechanic to Dealer"10:03 "Global Silos and Business Growth"13:38 "Right Tools, Right Market"19:14 Tech Efficiency and OE Challenges22:48 "Responsibility in Automotive Ethics"30:39 Evolving Automotive Data Accessibility35:41 "Cloud-Dependent Vehicle Repairs Emerge"41:17 Dealership Security Concerns and Limitations43:55 "Industry Costs and Responsibility"53:29 "Building Relationships Through Innovation"57:29 "Streamlined Updates with Tech Tips"01:04:05 ADAS Impact on Auto Repairs01:05:34 ADAS Calibration and Liability Risks01:11:22 "Commitment to Craft and Community"01:18:50 "Space-Saving Touchless Alignment Solution"01:25:04 Empowering Technicians Through Innovation Follow/Subscribe to the show on social media! TikTok - https://www.tiktok.com/@jeffcompton7YouTube - https://www.youtube.com/@TheJadedMechanicFacebook - https://www.facebook.com/profile.php?id=100091347564232

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Questions answered on lifts & bay equipment

Practical questions on lifts & bay equipment, answered across the catalog — each linked to the episode it came from.

What percentage of clients prefer online scheduling?: Approximately 50% of clients prefer to schedule appointments online, with this number potentially higher among younger generations.
How can shops effectively implement online scheduling?: Shops should first establish a solid manual scheduling process, then layer the online system on top to ensure it aligns with existing workflows.
What role does AI play in the scheduling process?: AI can handle initial appointment requests and streamline communication, allowing service advisors to focus on more complex client interactions.
Should technicians pay for their own scan tools?: No, technicians should not have to pay for scan tools or subscriptions; it's the shop owner's responsibility to provide these essential tools.
How can I protect my shop from disputes with customers?: Implement thorough documentation practices, including signatures and clear communication about services and costs, to safeguard your shop from potential disputes.
What role does technology play in managing a repair shop?: Technology, such as AI and cameras, can streamline processes, improve communication, and provide evidence in case of disputes, making it easier to manage a repair shop effectively.
How can AI help automate workflows in my shop?: AI can streamline repetitive tasks such as video processing and customer communication, saving time and reducing manual errors.
What are the risks of using AI in the back office?: The main risk involves accuracy in financial tasks, where errors can have significant consequences. It's crucial to have human oversight to ensure correctness.
Is it too late for my shop to start using AI?: No, it's not too late. Many tools are available that can help you integrate AI into your operations without needing extensive technical knowledge.
How can AI improve shop operations?: AI can automate routine tasks such as estimating and scheduling, allowing technicians and advisors to focus on customer relationships and service quality.
What are the benefits of selling tires in a repair shop?: Selling tires can increase shop revenue significantly, with potential gross profits around 35% when combined with labor, making it a lucrative addition to service offerings.
What equipment should a small shop consider for tire services?: Small shops should look for refurbished tire changers and balancers, with a budget of around $10,000 to $12,000 to get started effectively.
What challenges do technicians face when using aftermarket tools?: Technicians often encounter difficulties due to a lack of training and insufficient information about how to effectively use their tools, leading to frustration and inefficiency.
How does Launch Tech USA support technicians after the sale?: Launch Tech USA provides ongoing training and clinics to help technicians understand their tools better, ensuring they can utilize all available features effectively.
What is the significance of OEM relationships for aftermarket manufacturers?: Strong relationships with OEMs allow aftermarket manufacturers to access necessary data and tools, which ultimately benefits technicians and improves repair outcomes.

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