How can dealerships improve technician retention?

Dealerships can improve retention by offering structured career paths and regular check-ins to support technician growth and development.

What role does cross-training play in the service department?

Cross-training allows technicians and advisors to understand each other's roles better, fostering teamwork and improving customer service.

Why is effective communication important in the service department?

Effective communication ensures that technicians and advisors are aligned on customer needs, leading to better service outcomes and customer satisfaction.

What is the difference between cash basis and accrual accounting?

Cash basis accounting records transactions when cash is exchanged, while accrual accounting records them when they occur, providing a clearer picture of business performance.

Why is invoicing important for shop owners?

Invoicing is crucial because it ensures that shop owners collect payments for their services, preventing cash flow issues and financial instability.

How can I prepare my shop for slow periods?

Building a savings account by setting aside a percentage of weekly gross income can help you manage expenses during slow times without relying on loans.

What should I consider before entering a partnership in my shop?

It's important to have clear agreements on roles, responsibilities, and what happens if the partnership doesn't work out. Many partnerships fail due to misaligned expectations.

How can I make my custom car shop more profitable?

Systematizing your processes and focusing on a specific type of vehicle can help streamline operations and improve profitability.

What advice do you have for young technicians interested in custom work?

Find something you enjoy and become really good at it. Make yourself indispensable in your shop to ensure job security and growth.

What strategies does Marco use to maintain a positive shop culture?

Marco emphasizes the importance of recognizing and rewarding employees for their hard work, fostering a supportive environment, and encouraging continuous learning.

How does Marco handle customer service challenges?

He believes in being transparent with customers, addressing their concerns promptly, and ensuring they feel valued, which helps build trust and loyalty.

What are the key challenges of operating an automotive shop in Winnipeg?

Marco notes that the harsh climate can lead to increased vehicle corrosion, and being in a smaller market means that reputation is critical, as word spreads quickly.

What should I consider when hiring a shop manager?

Look for candidates with prior experience in running a shop and achieving measurable success, rather than just customer service skills.

How can I improve my shop's marketing efforts?

Tailor your marketing strategies to address the specific challenges and reputation of your shop, and consider changing the shop's name if necessary.

What are the benefits of a four-day work week?

A four-day work week can lead to increased employee satisfaction, attract more applicants, and improve overall shop performance.

What should I do if I'm feeling overwhelmed in my automotive job?

It's important to reach out for support, whether through counseling or talking to colleagues. Taking care of your mental health is crucial.

How can I keep up with the evolving technology in the automotive industry?

Engaging in continuous education, attending trade shows, and networking with other professionals can help you stay informed about new technologies.

What is the best way to communicate repair costs to customers?

Be transparent about the costs involved and explain the reasoning behind them. This helps manage customer expectations and builds trust.

What are the main reasons technicians are leaving the industry?

Technicians are leaving due to low pay, lack of support, and poor working conditions, leading to burnout and dissatisfaction.

How can shop owners improve employee retention?

Shop owners can improve retention by offering competitive pay, fostering a positive work culture, and providing opportunities for professional development.

What role does mentorship play in the automotive industry?

Mentorship helps younger technicians develop their skills and confidence, ensuring a smoother transition into the workforce and promoting a culture of learning.

What are the risks associated with private equity for small businesses?

Private equity can lead to significant debt, which may become unsustainable and result in bankruptcy if not managed properly.

How can automotive businesses improve their relationships with customers?

Focusing on transparency, communication, and understanding customer needs is essential for building strong relationships in the automotive industry.

What should business owners consider before selling to private equity?

Owners should evaluate their long-term goals, the potential impact on their business culture, and the financial implications of taking on debt.

← Industry Trends

Parts Supply & Procurement

Sourcing parts smarter — supply chain, procurement strategy, OE vs aftermarket, and protecting parts margin and availability.

9 episodes

The Jaded MechanicApril 28 · 1h 34m

Dealer Plate Guy Compares Dealer Pricing with the Aftermarket

Like the show? Show your support by using our sponsors.Need to update your shop systems and software? Try Tekmetric HERELaunch your tool game to the next level with Launch Tech USA! HEREIn this episode, Jeff sits down with Dealer Plate Guy (Austin Conroy), who has a HUGE following on social media. Austin shares his unconventional career path from sales to service manager, emphasizing the importance of building customer and employee relationships in the dealership environment. They also talk about the most common misconceptions about dealership pricing compared to independent shops and the crucial role of technician career development and mentorship programs in addressing the ongoing technician shortage.Timestamps:00:00 International Connections: Jeff & Dealer Plate Guy Meet02:05 Growing Up Near Purdue & Serving College Town Clients03:17 From Car Sales to Multi-Store Manager: Austin’s Journey05:00 First Day as Service Manager: No Wrenching Background Needed07:10 COVID Resets the Department – Building New Structures08:53 Why Techs Should Talk To Customers (and Break Out of the Funk)10:10 Handling Difficult Customers & Flipping the Script13:36 The Unseen Cost of Long Test Drives & Flat Rate Frustrations16:28 Why Relationships Matter: Dealer vs. Independent Shop Service18:31 Career-Oriented Advisors & Building Repeat Business20:44 Managing Pay, Hours, & Mentality in Service Departments24:01 Changing Flat Rate Times: Pushback & Tracking Results29:12 Dealer vs. Aftermarket Parts Pricing: The Real Story33:43 Should Dealers Offer Aftermarket Parts? Educating Customers35:16 The Independent Shop Advantage in “Impossible” Diagnostics38:41 The 20-Minute Battery Draw: Stories From the Bay42:58 Why Dealers Still Need Flat Rate—With Real Solutions44:38 Feeding Your Best Techs: Who Should Get The Gravy Work?46:56 The Reality of Used Car Work, PDI, and Technician Dispatch49:28 Overpromising Service Times: Collision vs. Dealer Mentality52:16 Developing the Tech Career Path: Retaining Talent57:06 Mapping Out Progression Steps & Regular 1-on-1s With Techs1:02:45 Multi-Point Inspections: Making Video Pay Off1:09:29 How Social Media Skits Are Changing Dealerships1:13:42 Bridging the Advisor & Tech Divide: Cross-Training Works1:17:04 Beyond Money: Finding the Right Role for Each Employee1:20:17 The Real Fix for the Technician Shortage1:24:05 Apprenticeship, Dealer Responsibility & Recruitment1:28:47 Final Thoughts & Where to Find Dealer Plate Guy Online Follow/Subscribe to the show on social media! TikTok - https://www.tiktok.com/@jeffcompton7YouTube - https://www.youtube.com/@TheJadedMechanicFacebook - https://www.facebook.com/profile.php?id=100091347564232

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Repair Shop ReckoningMay 29 · 1h 14m

RSR Cash vs Accrual

In this episode of Repair Shop Reckoning, Kevin breaks down one of the biggest problems killing repair shops right now: Owners are doing the work… but they are not controlling the money. What starts as a conversation about cash basis vs accrual...

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Changing the Industry PodcastMay 18 · 1h 4m

Episode 269 - Lessons Learned From Custom Car Builds and Business Ownership With Sunny Massera

Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityUtilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros! Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros In this episode, Lucas Underwood and David Roman are joined by Sunny Massera, a custom car and truck builder from Oregon. Sunny Massera shares the hard lessons he learned from business ownership, including the importance of choosing the right business partner and the unexpected realities of running a shop versus working for someone else. The conversation also covers the challenges of building custom and performance vehicles—from managing customer expectations to dealing with unreliable aftermarket parts.00:00 Moving between New Mexico and California04:19 From flat rate to custom cars07:30 Realizing business complexities09:46 Deciding not to work alone13:05 Getting hired at second Bronco shop16:22 Discussing how to fund a startup20:36 Partner's role in business growth23:18 Revamping old Broncos28:11 Understanding the engine issue31:14 Working at custom car shops33:21 Learning through hands-on projects36:45 Test driving vehicles before ordering40:00 Restoring a 59 Ranchero41:33 Future of classic car market46:46 Challenges finding car parts50:09 Troubleshooting transmission issues53:35 Fixing ongoing installation issues56:10 Tuning engine installations59:15 Advice for young professionals

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The Jaded MechanicMay 5 · 1h 52m

ADAS and Electric Vehicles Are Changing Auto Repair | Marco Palumbo

Like the show? Show your support by using our sponsorsNeed to update your shop systems and software? Try Tekmetric HERELaunch your tool game to the next level with Launch Tech USA! HEREIn this episode, Marco Palumbo shares his journey from technician to owner of Maxim Tire and Muffler in Winnipeg. He discusses the challenges of adapting to new automotive technologies, such as ADAS and electric vehicles, and the investments required in equipment, training, and staff. Marco also emphasizes the value of transparent customer service and community reputation, demonstrating how taking care of customers builds long-term loyalty and success.Timestamps:00:00 Meeting Mark and first impressions05:28 Importance of mentoring in shops12:13 Success with TikTok marketing17:38 Discussing car calibration and trust21:54 Unexpected car repair costs29:15 Dealerships vs. aftermarket dynamics34:45 Engaging waiting customers in showroom42:20 Oxygen sensor issues and specialization45:49 Tesla service challenges in smaller cities52:46 Celebrating Mark's impact56:16 Challenges with tech skills and training58:56 Managing training logistics01:04:09 Troubleshooting car electrical issues01:10:47 Managing customer service expectations01:16:04 Challenges with car part repairs01:24:28 Facing time management challenges01:28:24 Advocating for customer transparency01:34:09 Unresolved car maintenance issues01:37:26 Customer requests and shop policy01:42:08 Charging for technical auto repairs01:47:39 Recognizing Marco's passion and impact Follow/Subscribe to the show on social media! TikTok - https://www.tiktok.com/@jeffcompton7YouTube - https://www.youtube.com/@TheJadedMechanicFacebook - https://www.facebook.com/profile.php?id=100091347564232

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Changing the Industry PodcastMay 4 · 1h 6m

Episode 267 - Building and Scaling Auto Shops: Culture, Challenges, and the Drive to Grow With Arun Coumar

Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityUtilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros! Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros In this episode, Arun Coumar joins Lucas Underwood and David Roman to discuss the challenges and rewards of multi-shop ownership. Arun highlights the critical role of shop culture and management in shop performance, emphasizing how the right team can make or break operations. The conversation also dives into the evolving automotive industry landscape, touching on consolidation trends and the necessity for adaptability in both business structure and mindset.00:00 Implementing an alternative work week schedule10:26 Considering leaving a job13:46 Realizing success isn't easy19:57 Logging mileage for efficiency26:01 Focus on local expansion first29:37 Considering sole ownership vs. growth33:54 Finding purpose after life challenges42:44 Creating and defining meaning45:40 Talking about single life challenges53:06 Choosing your life's challenges58:51 Challenges in the parts distribution industry01:00:58 Discussing future market changes

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The Jaded MechanicApril 14 · 1h 41m

Fleet Work vs Auto Repair and Why Mental Health Needs More Attention | Riley Spence

Like the show? Show your support by using our sponsorsNeed to update your shop systems and software? Try Tekmetric HERELaunch your tool game to the next level with Launch Tech USA! HEREIn this episode, Jeff sits down with Riley Spence to talk about his move from the dealership world to working on a fleet for a construction company out in remote Labrador. Riley shares what it’s really like dealing with tough northern conditions, from tracking down parts to handling low-quality fuel. They also speak on mental health, the importance of having a strong community in the industry, and why continuing to learn and connect with others matters so much as a technician.Timestamps:00:00 Getting a second chance09:54 Managing equipment in dusty conditions12:40 Issues with quick lube services20:20 Dealing with self-doubt and burnout23:22 Challenges of being an apprentice27:34 Managing tough diagnostic situations36:13 Reflecting on career burnout37:37 Why I avoid working at dealerships45:19 Learning from skilled coworkers49:50 Reality of heavy equipment trades55:32 Pursuing skills over big money01:03:27 Outdated info in truck systems01:05:47 Fleet maintenance and master switches01:10:14 Frustrations with car parts stores01:15:45 Auto repair process improvements01:20:11 Discussing challenges in key programming01:29:34 Meeting online friends in person01:31:01 Managing questions during courses01:36:20 Advice on understanding older people Follow/Subscribe to the show on social media! TikTok - https://www.tiktok.com/@jeffcompton7YouTube - https://www.youtube.com/@TheJadedMechanicFacebook - https://www.facebook.com/profile.php?id=100091347564232

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The Jaded MechanicApril 7 · 1h 52m

Why Technicians Are Leaving the Industry | Adam Matz

Like the show? Show your support by using our sponsors.Need to update your shop systems and software? Try Tekmetric HERELaunch your tool game to the next level with Launch Tech USA! HEREIn this episode, Jeff is join by Adam Matz to discuss challenges facing dealership mechanics today. They talk about stagnant wages, rising labor rates, and management practices that impact technician morale and retention. The conversation also brings up the growing technician shortage and the need for better support and fair compensation to sustain the industry.Timestamps:09:42 Starting in the car industry11:42 Challenges with car repairs20:53 Training and mentoring younger workers27:00 Challenges with customer feedback31:44 Talking about car audio setups36:44 Warranty pay limits for repairs42:57 How mechanics are paid44:26 Mentoring young mechanics and mistakes52:25 Feeling undervalued at work55:47 Generational views on mental health59:39 Keeping technicians happy01:07:38 Challenges of modern living01:13:47 Struggles of young adulthood01:20:13 Building trust with employees01:23:10 Frustrations with dealership management01:27:47 Challenges in fair technician pay01:36:00 The value of trade education01:38:05 Challenges in industry and workforce01:44:04 Dealing with toxic employees Follow/Subscribe to the show on social media! TikTok - https://www.tiktok.com/@jeffcompton7YouTube - https://www.youtube.com/@TheJadedMechanicFacebook - https://www.facebook.com/profile.php?id=100091347564232

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Shop Soup PodcastApril 4 · 38 min

EP23: Greg Shares Some Thoughts On Private Equity And Its Effect On The Automotive Aftermarket

Welcome to ShopSoup. I'm your host Greg Buckley and today it's just me on the mic and offering up some personal reflections since I had a week filled with listening and learning about the topic. Thanks for stopping in the Soup Kitchen and please subscribe!Greg Talks Private Equity in Automotive & HospitalityThe Impact of Private Equity on Small Businesses and the Automotive IndustryIn this episode, Greg shares his insights on how private equity influences industries like restaurants and automotive care, emphasizing the importance of understanding this financial strategy’s long-term effects. He reflects on local case studies, historical management practices, and broader economic implications.Main topics:The $29 billion acquisition of Restaurant Depot by Cisco services and its underlying data-driven motivesHow private equity’s focus on scalability and debt impacts small and independent businessesThe rise and fall of Iron Hill Brewery’s expansion through private equity, bankruptcy, and rebrandingManagement philosophies of Jack Welch and their influence on today’s corporate and manufacturing practicesGlobal manufacturing shifts, offshoring trends, and China’s strategic economic manipulationsThe cultural and operational challenges of maintaining independence in a fragmented automotive landscapeThe importance of industry pride, relationship management, and advocating for our craft amidst economic changesThe cyclical nature of business development, debt cycles, and industry consolidationReflection on societal attitudes towards capitalism, fairness, and legal versus ethical strategiesKey insights:Private equity often aims to leverage data and scale for maximum profit, sometimes at the expense of small business stability.High debt levels have caused even successful restaurant chains like Iron Hill to close operations unexpectedly.Management tactics like Jack Welsh’s aggressive workforce reductions have long-term impacts on industry culture and quality.Manufacturing has historically offshored to low-wage countries but is now somewhat returning to the U.S., with China's economic stratagems shaping global supply chains.The automotive service industry is increasingly divided but still retains core values of community and relationships.Industry stakeholders should stay informed, communicate openly, and advocate for a positive industry reputation.Timestamps:00:00 - Introduction and episode overview on private equity in business02:18 - Private equity’s focus on data and scalability in restaurant businesses04:39 - Insights from Adam Coffey on private equity deals and exits06:33 - Case study: Iron Hill Brewery’s expansion and bankruptcy09:03 - The dangers of debt and bankruptcy as strategic tools11:24 - Historical management practices and cultural shifts in business13:45 - Offshoring manufacturing: trends, reasons, and China’s manipulation tactics16:34 - The influence of management styles on today’s industry practices18:03 - The decline of teamwork and industry fragmentation19:29 - Building relationships with consumers and industry pride20:29 - The cyclical nature of debt, build, sell, and rebuild in business22:27 - Corporate history insights from Delaware and industry consolidations24:51 - Lessons from oil companies and industry turbulence26:14 - Reflection on industry resilience and future challenges30:07 - The importance of understanding and managing industry relationships32:27 - The impact of efficiency, debt, and pricing in automotive aftermarket34:53 - Personal reflections on industry passion and legacy36:26 - Final thoughts: industry strength, community engagement, and prideResources & Links:Adam Coffey - Private Equity ExpertRestaurant DepotIron Hill Brewery - Company WebsiteRepair Pal - Founder David's storyCarlyle GroupYelpConnect with Greg Buckley:LinkedInTwitter

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Repair Shop ReckoningMarch 20 · 1h 24m

They Ignored the Trades...Now They Have to Pay for It

Everybody keeps talking about the technician shortage like it just showed up out of nowhere. It didn’t. We built it. For the last 30 years, we told kids not to go into the trades. We stripped hands on training out of schools. We pushed college as the...

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Questions answered on parts supply & procurement

Practical questions on parts supply & procurement, answered across the catalog — each linked to the episode it came from.

How can dealerships improve technician retention?: Dealerships can improve retention by offering structured career paths and regular check-ins to support technician growth and development.
What role does cross-training play in the service department?: Cross-training allows technicians and advisors to understand each other's roles better, fostering teamwork and improving customer service.
Why is effective communication important in the service department?: Effective communication ensures that technicians and advisors are aligned on customer needs, leading to better service outcomes and customer satisfaction.
What is the difference between cash basis and accrual accounting?: Cash basis accounting records transactions when cash is exchanged, while accrual accounting records them when they occur, providing a clearer picture of business performance.
Why is invoicing important for shop owners?: Invoicing is crucial because it ensures that shop owners collect payments for their services, preventing cash flow issues and financial instability.
How can I prepare my shop for slow periods?: Building a savings account by setting aside a percentage of weekly gross income can help you manage expenses during slow times without relying on loans.
What should I consider before entering a partnership in my shop?: It's important to have clear agreements on roles, responsibilities, and what happens if the partnership doesn't work out. Many partnerships fail due to misaligned expectations.
How can I make my custom car shop more profitable?: Systematizing your processes and focusing on a specific type of vehicle can help streamline operations and improve profitability.
What advice do you have for young technicians interested in custom work?: Find something you enjoy and become really good at it. Make yourself indispensable in your shop to ensure job security and growth.
What strategies does Marco use to maintain a positive shop culture?: Marco emphasizes the importance of recognizing and rewarding employees for their hard work, fostering a supportive environment, and encouraging continuous learning.
How does Marco handle customer service challenges?: He believes in being transparent with customers, addressing their concerns promptly, and ensuring they feel valued, which helps build trust and loyalty.
What are the key challenges of operating an automotive shop in Winnipeg?: Marco notes that the harsh climate can lead to increased vehicle corrosion, and being in a smaller market means that reputation is critical, as word spreads quickly.
What should I consider when hiring a shop manager?: Look for candidates with prior experience in running a shop and achieving measurable success, rather than just customer service skills.
How can I improve my shop's marketing efforts?: Tailor your marketing strategies to address the specific challenges and reputation of your shop, and consider changing the shop's name if necessary.
What are the benefits of a four-day work week?: A four-day work week can lead to increased employee satisfaction, attract more applicants, and improve overall shop performance.
What should I do if I'm feeling overwhelmed in my automotive job?: It's important to reach out for support, whether through counseling or talking to colleagues. Taking care of your mental health is crucial.
How can I keep up with the evolving technology in the automotive industry?: Engaging in continuous education, attending trade shows, and networking with other professionals can help you stay informed about new technologies.
What is the best way to communicate repair costs to customers?: Be transparent about the costs involved and explain the reasoning behind them. This helps manage customer expectations and builds trust.
What are the main reasons technicians are leaving the industry?: Technicians are leaving due to low pay, lack of support, and poor working conditions, leading to burnout and dissatisfaction.
How can shop owners improve employee retention?: Shop owners can improve retention by offering competitive pay, fostering a positive work culture, and providing opportunities for professional development.
What role does mentorship play in the automotive industry?: Mentorship helps younger technicians develop their skills and confidence, ensuring a smoother transition into the workforce and promoting a culture of learning.
What are the risks associated with private equity for small businesses?: Private equity can lead to significant debt, which may become unsustainable and result in bankruptcy if not managed properly.
How can automotive businesses improve their relationships with customers?: Focusing on transparency, communication, and understanding customer needs is essential for building strong relationships in the automotive industry.
What should business owners consider before selling to private equity?: Owners should evaluate their long-term goals, the potential impact on their business culture, and the financial implications of taking on debt.

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